Sr. Customer Success Manager
Mnasati
Total des années d'expérience :8 years, 10 Mois
Manage multiple accounts; develop positive working relationships with all customer touch points.
Partner with management to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
Manage customer activity with available tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. Work closely with management on billing set up and invoicing.
Negotiated prices, terms of sale and service agreements.
Works with technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations.
Promote company services for cloud offering and penetration test services .
Ensuring that the company’s product will deliver to the customer’s with best practice implementation.
Coordinate with presales team to deliver POCs in new technologies if needed.
Requesting the prices directly from the vendors and distributors and working with them on the discounts.
Job Responsibility:
o Manage all responsibilities pertaining to Project Management and Quality Management.
o Prepare all the perquisite documentation of IT infrastructure, systems and Apps and other
automated processes.
o Mobile Application Development support and liaison with Application Development Company.
o Website Development support and liaison with website development company.
o Implement, Manage and provide support for IT Infrastructure of the company.
o Manage the entire life cycle of development of systems and applications.
o Coordinate with all Technology Service providers and vendors' management and setting up
contracts.
o Enhance Management of all systems in place.
o Provide necessary training to employees and provide support.
o Networking and Hardware implementation and support in the company.
o Install and configure required software programs.
o Perform troubleshooting and execute needed repairs.
o Assist all employees with IT related Technical aspects of company.
o Review and develop security-related contract documents.
o Work with other IT professionals to ensure upholding IT standards in the company.
I worked as an E-commerce project manager, Reporting to the COO and performing the below tasks:-
- Receive and review the proposal with the sales team.
- Create the project scope and set the project budget.
- Liaise with the customer and different departments to plan and analyze business requirements and prepare the below documentation:
1- Set Project Plan to meet the timeline;
2- Create Wire-frames (the blueprint of the website);
3- Build the SRS (System Requirement Specifications);
4- Plan and Monitor the designs with the UI/UX experts;
5- Follow up to Quality Assurance each document;
- Assign the approved documentations (approves are customer, QA, PM, team manager) to the selected development team according to the approved budget.
- Supervise the project execution managing the different RISKs.
- Handle the different change requests throw out the project life cycle even after closure;
- Capture the project benefits.
- Weekly meeting with PMO Team to learn from each other's projects experience and share - management notifications to keep the teamwork and project management well informed and with higher productivity.
Skills developed:
- Cross-Functional team leadership
- E-Commerce Project Management
- Analytical Thinking
- Customer Experience
- Technical Discussions
- Budget Management
- Optimising
- Risk Management
- B2C
I am working as a full-time Sales BDM at Newhorizons Training Center Reporting to the Sales manager. My job involves liaising between the company and its potential corporate clients managing 150 accounts, promote its training services in IT and Business. My tasks includes:-
• Discovering new opportunities and strengthening the relation with the assigned existing clients;
• Developing and mailing marketing adds to attract the customers;
• Responding to the customer inquiries or needs;
• Preparing and presenting the technical and financial proposal;
• Following through with and applying the proper closing skills;
• Once the course is approved I insure that the service (books, instructor quality, and certification) is delivered accordingly;
• Doing after sales communication to insure customer satisfaction and suggest new services;
• Updating all the activities and sales pipeline report on the CRM.
• Insure closing the monthly target.
Accredited Computer Information Technology in KUWAIT