Basel Hayek

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◦ Lead regional operations with focus on technical management, renovations, and
facilities upgrades across offices, guesthouses, and expat premises (30+ sites).
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◦ Provide strategic direction for procurement and supply chain workflows, negotiating
major contracts for construction, renovations, and service providers.
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◦ Manage and mentor 30+ operations staff, setting KPIs, conducting evaluations, and
driving continuous process improvements.
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◦ Oversee preventive maintenance, renovation projects, and capital expenditure
planning, ensuring safety, compliance, and cost efficiency.
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◦ Strengthen ERP integration (Dynamics 365, LINK) for asset tracking, procurement
reporting, and renovation project follow-up.
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◦ Act as key advisor to senior management on operational risks, facility upgrades, and
budget allocations.

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◦ Directed day-to-day operations across five hubs (Jordan, Syria, Lebanon, Iraq, Turkey),
covering logistics, supply chain, facilities, and compliance.
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◦ Oversaw maintenance and contracts for offices, guesthouses, and expat housing,
ensuring functional and safe work environments.
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◦ Coordinated procurement and warehousing activities, aligning with donor rules
(ECHO, USAID, UNHCR, BHA).
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◦ Introduced preventive maintenance and supply planning tools to improve cost control
and accountability.
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◦ Supervised and trained operations staff, ensuring compliance with organizational and
donor standards.

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◦ Directed daily operations across 25+ facilities and field offices, covering supply chain,
logistics, and maintenance functions.
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◦ Coordinated catering and supply services to provide over 1, 000 daily meals to
refugees, balancing quality, cost, and compliance.
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◦ Negotiated contracts with catering, logistics, and service providers, securing favorable
terms and ensuring reliable delivery.
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◦ Supervised multidisciplinary teams (procurement, facilities, logistics), ensuring donor
compliance and audit-ready documentation.

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◦ Managed supply chain operations including procurement, customs clearance,
warehousing, and fleet for multiple field sites.
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◦ Oversaw warehouse operations and cold chain management, ensuring stock integrity
and compliance with donor/audit standards.
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◦ Directed facilities and asset management, implementing vendor contracts and
preventive maintenance programs.

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◦ Supported procurement, warehousing, and fleet operations during emergency and
camp-based humanitarian programs.
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◦ Coordinated housing, office facilities, and supply arrangements for staff and
beneficiaries.
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◦ Contributed to supply chain planning, vendor vetting, and compliance reporting to
strengthen transparency and efficiency.