Human Resources Manager
Shatha Al Ward Company for Tourist Restaurants (Ward Restaurants)
Total years of experience :16 years, 11 Months
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the company.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
To guide and manage the overall Human Resources services, Policies, Procedures and Programs for the company. Lead Human Resources Practices and Objectives that provide employees and staff a high performance culture that emphasizes empowerment, quality, productivity, and standards; goal attainment, and the recruitment and ongoing development of a superior workforce. Assumes full responsibility for the development of processes and metrics that support the achievement of the organization’s business goals. Coordinates the implementation of all related services, policies, and programs through qualified Human Resources Staff.
• Established the HR Department, HR Structure, and build the HR Team Main Office.
• Developed & Implemented:
- HR functional strategy & Business Plan.
- Organizational Structure.
- Communication Channels.
- Occupational Analysis & Career Development Plan.
- Managerial Incentive Plan.
- HR Policies & Procedures Manual (Payroll, Recruitment, HR Forms, Medical Insurance Policy, Employee Handbook, Attendance, Uniforms & Career Management).
- Authorities & Responsibilities Matrix.
• Developed a Performance Appraisal System based on managerial & functional competencies.
• Managed the Training needs for the employees.
• Implement action plans as needed in terms of creating new positions and restructuring some of the existing departments.
• Manage all recruitment services from initial identification of qualified personnel, contracting, visa issuance, passport office and office of labor related issues.
• Acting as the board secretary on its regular and irregular sessions.
• Directed the financial accounting activities such as: invoicing, refunds, payroll, monthly salaries, deductions, and employees benefits transactions.
• Created income statements, balance sheets, budgets, cash flow projections as well as payroll processing / accounting, accounts receivables and payables listings.
• Monitored and managed banking relationships, including credit lines, cash flow, local purchases, fixed asset purchases and petty cash expenses and reported the same to the General Manager.
• Conducted weekly and monthly inventory of raw materials and manufactured products in all branches and storage facilities and compared results with the sales reports.
• Continuously monitored the accounts of the company's suppliers and prepared their monthly payments.
• Managed income and sales tax documents and maintained connections with related governmental institutes and ministries.
• Acted as the point of contact between the company and the General Social Security Institution.
Responsibilities:
• Managed multiple priorities and ensured a seamless transition of the transportation processes while allocating resources between different accounts.
• Maximized efficiency and truck utilization through effective communication and scheduling. Supervised the loading of the vehicles to ensure the correct amounts of products are loaded per distributor's needs.
• Anticipated potential customer issues and applied contingency planning to avoid customer dissatisfaction. Understood cost per unit constraints in meeting customer needs.
• Coordinated with other company departments such as accounting, HR, transport, refilling and warehouses to ensure a streamlined distribution process and the achievement of each distributor's monthly target.
• Implemented and administrated policies and procedures regarding employee attendance, payroll, vacations and other related responsibilities.
• Assisted the distributors in marketing their products either by phone or by distributing advertisement brochures to territorial clients.
Responsibilities:
• Provided first-level technical support of internet products and services using standardized procedures and available tools.
• Ensured customer satisfaction by effectively handling customer problems through diagnosis and providing solutions for technical and service issues.
• Responded to a wide range of customer enquiries ensuring that the information provided is clearly understood by the customer and escalated issues as appropriate.
• Undertook the delivery of designated specialist activities in order to provide an effective service to customers in accordance with agreed service standards.