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Basel Nassar, IT Assistant Manager

Basel Nassar

IT Assistant Manager·Deloitte & Touche

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 16 years, 3 months

IT Assistant Manager

January 2015 - Present

Deloitte & Touche

Amman, Jordan

January 2015 - Present

* Recruited as an IT assistant manager
* Responsible for technical support, network administration, and system administration service for the entire office
::Acts as the IT Department Information Security Officer, performing risk assessments, compliance testing and implementing security tools and processes for all systems
::Measures and reports on the performance of all systems

Company industry:
Accounting
Job role:
Information Technology

Senior Helpdesk Support

January 2009 - October 2013

Ernst & Young

Amman, Jordan

January 2009 - October 2013

• Recruited as a Technology Associate
• Promoted to Senior Technology Associate in fiscal year 2011
• Promoted to Head of IT Department in fiscal year 2012
• Responsible for technical support, network administration, and system administration service for
the entire Amman office
•Ensuring technical staff at other offices remain competent
• Supervisor for technical support, network administration, and system administration service for
Iraq office, Libya office and Ramallah office
•Manages the activities of multiple IT support teams & establishes and oversees the priority of work for the assigned officers and operations based on customer requirements
•Acts as the IT Department Information Security Officer, performing risk assessments, compliance testing and implementing security tools and processes for all systems
•Measures and reports on the performance of all systems
• Achieved external technology sales for the firm
• Delivered technology and system implementation services to external clients and assisting customers with test installations of our products
• Took full responsibility of training and integrating a new associate into the firm before leaving the
organization

Company industry:
Accounting
Job role:
Information Technology

Education

University of Jordan

July 2009

July 2009

Bachelor's degree, Computer Science

Jordan

Skills

External Clients
Expert
External Clients
Expert
Administration
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Administration
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System Administration
Expert
System Administration
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Network Administration
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Network Administration
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Physical
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Physical
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External Clients
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External Clients
Expert
Administration
Expert
Administration
Expert
System Administration
Expert
System Administration
Expert
Network Administration
Expert
Network Administration
Expert
Physical
Expert
Physical
Expert

Languages

Arabic
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English
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