Operation Manager
London Business Group
Total years of experience :22 years, 0 Months
Operation Manager - October 2013 - present London Business Group
• Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry,
• Work closely with the Manager to ensure correct stock levels are available from central distribution area,
• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
• Ensure that the industry standard with regard to safety and hygiene
• Responsible for all trade press subscriptions and ensuring relevant information is passed on to the Restaurant Managers liaise with the Sales and Marketing team and Food and Beverage Director
• Manage the incentive scheme, allocating and verifying spending and assisting in report analysis on stock and sales,
• responsibility for managing and meeting all committed budgets
• Assist in the planning and implementation of new ideas and menu specifications each season,
Operation Manager - October 2013 - present London Business Group
• Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry,
• Work closely with the Manager to ensure correct stock levels are available from central distribution area,
• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
• Ensure that the industry standard with regard to safety and hygiene
• Responsible for all trade press subscriptions and ensuring relevant information is passed on to the Restaurant Managers liaise with the Sales and Marketing team and Food and Beverage Director
• Manage the incentive scheme, allocating and verifying spending and assisting in report analysis on stock and sales,
• responsibility for managing and meeting all committed budgets
• Assist in the planning and implementation of new ideas and menu specifications each season,
Area Manager F&B Jan, 1st 2013 -October 2013 AWGAL Investment) - hospitality division
(Mooyah Restaurants) From Texas
Job Description
Ensure the continued growth and development of the Branches. by providing Branch Managers with hands on leadership and direction, helping them to identify appropriate tasks and objectives.
• Implement annual sales, & new Branch Opening forecasts (whenever required), monitor sales results/trends, each branch level profit and loss statements on a periodic basis, make specific recommendations, and assist in improving each branch performance
• Identify food variances and subsequently lead the team in weekly food cost that included analyzing product mixes, inventory, waste and usage to produce an additional reduction in food cost.
• Ensure the 100% guest satisfaction through excellent management of staff
• Ensure Quality standards in presentation safety and Hygiene are upheld.
• Ensure all location work within company standard operating procedures.
• Work on following up and implementing employee development programs.
• Follow-up on sales, costs and inventory management in the location to insure minimal waste
• Support the development, and implementation of new products/menu and procedures in conjunction with market research by actively participating in the roll out process
Act as Area Manager 2006-2011
• Oversee the operations of a 180-seat casual dining facility.
• Organize and setup the restaurant within high standard
• Responsible for P&L, Food, Labor, controllable and non-controllable costs, and all standards of operation
• Inventory and maintain the ideal food cost.
• Train and develop the team members.
• Train the team members for next position ( management level)
• Ensure hygiene and food safety procedures are accurately followed
• Hire, Train, Monitor and Evaluate staff members
• Managed Fuddruckers' catering events outside the premises (Jebel Ali-USO Oasis)
Franchise Training Facilitator-Fuddruckers International 2003-2006
• Implemented MIT program and maintained a high level of program integrity
• Coordinated with other regional training facilitators and the country manager to discuss opportunities to increase efficiency and initiate future projects
• As Quality Assurance Representative, made sure recipes were consistently and accurately followed, as well as hygiene and food safety procedures
• Developed training teams for regional Fuddruckers owned by Arabian Food Supplies
• Attended training conferences for continued education and updates in the restaurant industry
AWNI & BASHAR SHAKER CO. (Pizza Hut) Jeddah, Saudi Arabia
1998 to 2000
General Manger
• Oversaw the operations of 100-seat facility averaging SR 2, 500, 000 and managed a staff of 40 team members
• Responsible for P&L, Food, Labor, controllable and non-controllable costs, and all standards of operation
• Ensure hygiene and food safety procedures were accurately followed
• Responsible for Inventory, Repair and Maintenance, and conducting staff evaluations
Al Jood Al arabi (Pizza Hut) Amman-Jordan - Restaurant Manager
1991-1996
• Responsible for P&L, Food, Labor, controllable and non-controllable costs, and all standards of operation
• Ensure hygiene and food safety procedures were accurately followed
• Responsible for Inventory, Repair and Maintenance, and conducting staff evaluation
The Arab College, Amman, Jordan .Additional/Advanced Courses: . Microsoft Office . Adobe Photoshop Additional Training Courses: • Basic Food Safety and Hygiene-Level 1 Highfield • Intermediate Food safety & Hygiene Level 3. Highfield • PIC Food Safety program. Form Highfield (training center certified from UK) • Training course in (Excellence Customer Service) • BMT (Basic Managements Training) from Pizza Hut -Jordan. • Training in United States ( Operations, HR, finance) • Attend several seminars related to food industry.