Marketing and Sales Manager, MENA
SIM Finland Oy
مجموع سنوات الخبرة :24 years, 6 أشهر
• Prepare Marketing studies for MENA region
• Develop a CRM (Customer Relationship Management) responding system for SIM Finland Oy
• Create and develop the cooperate Marketing plan globally
• Follow up with lead accounts
• Participate in International exhibitions and events
• Create, develop and follow up new products launch
• Practicing in all Direct Marketing and Sales activities
• Cooperate with Head office, in term of all Marketing and Sales reporting and activities
• Increase the market visibility of the company
• Design, implement, and facilitate annual Marketing and Sales activities
• Prepare economical studies
• Design, implement, and facilitate digital and social media activities.
• Design work process flow charts
• Create and develop the Marketing plan for the Middle East region.
• Follow up with Middle East representatives.
• Participate in Middle East exhibitions and events.
• Create, develop and follow up new products’ set.
• Practicing all Marketing and Sales activities.
• Cooperate with Head office in Finland, in term of Global Marketing plan.
• Increase the market visibility of the company.
• Design, implement, and facilitate annual corporate marketing and sales plan with our representatives.
• Create, develop and manage the marketing strategy of the company.
• Carrying out demographic research and analyzing market data.
• Increase the market visibility of the company.
• Design, implement, and facilitate annual marketing plan for the company.
• Managing the entire product line life cycle from strategic planning to tactical activities.
• Design, implement, and follow up with promotional umbrellas.
• Improve client retention rate.
• Identify new potential markets.
• Deliver all marketing activities within agreed budget.
• Manage the marketing department efficiently.
• Manage the marketing research, PR functions and advertising campaigns.
• Capability analysis and flow chart process design
• Define, implement and develop marketing and sales strategy, goals and plans, conducting sales calls, and evaluating results and effectiveness of sales activity.
• Build good relationships with all media outlets.
• Assist in establishing sales quotes and budgets, Identify key prospect segments and recommend pricing, offers and cross sale strategies.
• Establish and maintain relationships with customers.
• Developing and managing the database to optimise the ROI.
• Website Management.
• Provide complete monthly reports that track the improvement of key metrics.
• Analyze all business measurement tools to identify business opportunities and developing action plan.
• Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.
• Coordinate, oversee and deliver an annual operating plan.
• Coaching & developing operation team.
• Ensure & maintain implementation of all designed flow charts.
• Implement & follow up on new products execution.
• Follow up with marketing plan and financial plan.
• Maintaining positive relationship with all departments
• Identify short and medium term strategies to improve the company policies and values.
• Build external networks to understand market trends & competitor activity that maintain a competitive advantage.
• Call centre monitoring.
• Customer satisfaction index responsibility which maintain high standards of customer service and sustainable performance.
• CRM analysis, GM questions and statistics analysis “referenced by my Master Thesis”.
• Maintain high standards in customer disclosures and achieving zero customer complaint record.
• Provide clear information to customers and ensure that they fully understand the product they are opting for.
• Maintain cordial relations with all company staff and customers.
• Lead, guide, develop and motivate new staff.
• Prepare Pre-Sales responses and support all Pre-Sale activities relating to Support Services and Value Add Services, in parallel with after sales activities.
• Provide high level interface and discussion with all customers.
• Manage quality metrics as per the GM quality goals
• Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix and timescales.
• Develop ideas and create offers for main market sector and company products.
• Respond to and follow up sales enquiries by email, post, telephone, and personal visits.
• Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
• Monitor and report on activities and provide relevant management information.
• Carry out market research, competitor and customer surveys.
• Maintain and report on company's products & services for direct marketing and sales reporting purposes.
• Manage the external marketing agency activities.
• Maintain and develop a computerized customer and prospect database.
• Perform and oversees activities related to day-to-day database maintenance and support including creating and monitoring backups, refreshing development/QA database as needed, editing indexes and performing installations and upgrades.
• Establish and enforce optimized methods of transferring data between various database management systems.
• Perform database planning, creating standard operating procedures and policies.
• Oversee operational data integration points and issues.
• Provide recommendations to top management for preferred technological solutions.
• Establish common operating procedures for database support.
• Receiving Daily sales information, uploading it to main Database and analyze these information.
• Prepare monthly statistics reports.
• Prepare monthly performance presentation.