Procurement Supervisor
Al Fakher Tobacco
Total years of experience :12 years, 4 Months
To supervise and coordinate the company’s tactical procurement activities.
- Participate in the development, implementation and monitoring of procurement policies, regulations and contractual compliance.
- Responsibilities also entail accountability based on measurable cost effective results for the efficiency, productivity, quality, highly responsible and technical assistance.
- Supervision on procurement staffs in developing specifications for goods and services, including but not limited to requests for offers and proposals, target deliveries and direct supervision of tactical procurement operations.
- Oversee the day to day coordination of the procurement function to include tracking and maintenance of system applications for Purchase orders, Order Status, Payments, and Delivery Monitoring and communication to related departments.
- Study and report procurement records and inventory levels of current stock to develop information trail essential to changes or adjustments of procurement programs that facilitate access to supplies, delivery planning and stock management.
- Provide procurement planning and control information by collecting, analysing, and summarising data and trends.
- Provide support in research and source new items and suppliers from both local and global market.
- Arrange the payment of duty and freight charges.
- Facilitate with customs clearance agents, with required clearance document, delivery status, etc, when need arises.
To support and handle all operational procurement (direct & indirect materials) functions relating to approval of offers, requisitions, Purchase Orders, system entries, order confirmations, payment requests, delivery follow ups, day to day communications with suppliers and internal customers, contract negotiations, suppliers sourcing & evaluation, preparation of documents for both internal and external formalities.
• Responsible for procuring & supplying local/Foreign Direct Materials used in production.
• Place purchase orders upon request for local and imported materials.
• Source new suppliers for materials meeting required quality standards.
• Place and update purchase orders on SAP and ensure timely delivery to eliminate back orders and out of stock items.
• Monitor inventory stock levels of all materials.
• Review and update quotations on quarterly basis.
• Negotiate directly with Suppliers to get the best possible pricing and validity.
• Assess and rank supplier performance on monthly basis
• Report on issues to supplier and follow-up on corrective action taken.
• Visits supplier base to conduct negotiations and perform quality certification audits.
• Receive, track and approve supplier’s invoices.
Responsible for a team of sales representatives to achieve the operation target.
Ensure all Teleperformance policies and procedures are adhered
• Operations & Floor Control (when needed) Weekly 10-20 minute meetings with each member of their team.
• Weekly QA Monitoring and coaching's done using the TOPS process.
• Weekly/Monthly/Quarterly & yearly business report to be presented to operation management.
• Operations & Floor Control (when needed) Working with training and other management staff to improve quality and efficiency of Escalations team. Handle inbound escalations.
• Provide excellent customer service to all subscribers and fellow representatives, demonstrate a positive and helpful attitude to all subscribers and fellow representatives, and demonstrate advanced knowledge of Client products.
• Handle requests for supervisor/mgmt/client requested customer callbacks Interfaces with local market support departments to resolve complex issues.
• Advise the travelers with the best deals available.
• Flights, Hotels, car rentals and activities booking worldwide.
• Bring up the best prices for items selected by the travelers and provide best deals for travelers who search for one.
• Dealing with different nationalities every day (mostly Americans and Canadians).
• Dealing with hotels and car vendors to assure availability.
• Knowledge of terms used on the travel industry
Graduation project on hotel management