Bashar Abou Grad

Coaching and developing talent acquisition team members to meet the current and future needs of the business.
◊ Providing daily/weekly reports to Head of Sales.
◊ Reviewing and monitoring daily performance by the sales team members to ensure monthly achievement. This includes the number of new lives clients joining the platform.
◊ Organizing employee schedules, phone lists, distributing leads of bringing in new clients.
◊ Performing as a key element to the marketing department to assist in publicly announcing high targeted new joiners by sending push notifications to customers.
◊ Served as a link between management and employees by handling questions, interpreting and assisting resolving work related issues.
◊ Developing KPI’s to measure and report team members on their performance, success, and areas for improvement.

In charge of all sales and marketing activities
◊ Channel development management including the whole supply chain process up to the end-user
◊ Generate new opportunities by increasing brand and product awareness
◊ Manage tenders bidding and negotiate and close hot deals
◊ Supervise the preparation of commercial proposals
◊ Prepare feasibility studies to explore new business lines
◊ Organize and participate in trade shows and exhibitions

Developed and implemented customer service related business plans to deliver the Company’s financial objectives ensuring satisfaction and profitability. Primary focus was on making this newly developed department more efficient and cost effective.Managed a team of 8 towards all customer retention activities. Took initiatives in customer satisfaction via process improvement plans, efficient reporting and flow of information. Maintained industry relationships and developed budgets and controls on expenditure. The aim was to reduce costs, improve sales & profits, develop and improve customer programs to meet company directives. Also involved training, employee development, compliance, strategic planning and performance objectives.

Key Responsibilities:

•Create and support client retention strategies for existing and new customer base.
•Strengthened working relationships with clients, utilizing effective communication techniques.
•Addressed client needs and built financial plans while striving to outperform and exceed existing profit and revenue related targets.
•Built and managed high performing account teams through an effective hiring process as well as intensive training and development.
•Sought out and maximized opportunities for account growth.
•Established vision and strategy of account plans to ensure client satisfaction.
•Manage and delegate towards a team of 8 officers to maximize output and efficiency.

Key Achievements:
•Recognized opportunities for account growth and actualized the value proposition and ensured implementation across the platform. (2011)
•Managed financial aspects of accounts and exceeded in both growth and profitability by 25%. (2012)
•Increased awareness on key banking segments by 15%. (2011)
•Decreased customer complaints and dissatisfaction by 40% (2014)
•Streamlined procedures and processes in conjunction with information technology thus boosting sales by 30% (2013

Develop effective working relationships with customers through constant follow up in order to identify further business opportunities and to increase existing sales accounts.
•Generating reports on customer satisfaction and applying specific retention strategies to hedge any shortfalls.
•Achieving quarterly sales targets through existing and new clientele.
•In depth negotiations with customers in order to maximize profit and protect the bottom line.
•Worked closely with

Handling customer inquiries and concerns by providing information as per the company standard.
•Providing solutions for customer complaints and follow up.
•Educating and creating awareness about products and services.
•Assisted in opening customer accounts and the transferring of corresponding accounts.