Chief Operating Officer
swess
Total des années d'expérience :17 years, 2 Mois
I am currently working at Swess Home Company, as COO, where : I am manage all bottom-line factors, including but not limited to long range planning, product management, contracting, technology projects, and personnel I have improved overall productivity while simultaneously reducing staffing and operational costs by 35% . This is beside increased the response time for customer issues with a 90% improvement rate on response and resolution time by creating and leading a high-functioning operations team and ensured effective recruiting, onboarding, professional development, performance management, and retention also enhance operations by conducting operational analysis and recommending changes in policies and procedures Swess Home has now become the first application in Damascus and its countryside in real estate field, and we seek to expand inside and outside the country
During my work in Syriatel, I managed more than 40 projects and programs in various fields, 74% of which were completed within the required period, quality and cost, and 38% achieved much better results than the goals set for them.
I have managed various teams, the number of which in some projects exceeded 200 employees, as for project budgets, some of them have reached one million dollars.
During my work, I presented studies for several projects, including the data center for MTN located in Al-Mazzeh, in which I deviated from the accepted rules to present successful solutions "out of the box " that helped the company maintain its servers in lower costs. " I also managed the monitoring systems projects in the Syrian Bank in its main branch in Damascus and Homs.It is a very successful project
I Working in the INTRACOM greek company as site manager I got good experience with the TETRA project (how to install, programming, and fixed the problem's :Station's, Microwave tools, dispatcher's, and power )
technician supporting in E Life Network
I am working in the Sweden mark which a company owned by al shayaa and specialized in fashion and footwear where I am learning the basics of retail like customer service, greeting, the layout of showrooms. Besides I am Department manager and I have experience in managing the showrooms
Periodical Practical Training in Metro Cell 94 Syrian Company in which I had the automaticity of telephonic contact stations in cell phone companies plus probationary period in Ukrainian telephonic cables for 108 hours accompanied with my academic study
I got a training in MTC mobile company where I worked on Access Point machines and receiving machines Client devices (The speed, expenses, frequencies, Range )The antennas;its types and dimensions
I worked in the Ukrainian company ALPHA TV in extending TV cables and internet Reuters where I got a training for 6 months about component and layer local network and also about layer protocols (IP/TCP) and treating transport problems in physical layer furthermore about the DNS work and the domain make in internet serving
I was the administrator in a café net named ZOR which was a part from ALPHA TV. I used to be the responsible for the network and for repairing the computers .
Investigation of New generation telecommunication networks possibilities (NGN