بشار الدويك

• Managed to take several courses and certificates regarding SIEM, DLP,
MDM, DSPM Solutions, and many others (mentioned in the skills &
abilities).
• Install and configure SIEM solutions (specially LogRhythm) from scratch.
• Also install and configure Forcepoint DLP.

Summary:
Provide Cisco Systems customers with direct specialized remote technical support
in configuring Cisco Security solutions and troubleshoot the technical issues that
Cisco customers are facing.
The scope of the assignments includes:
• Using debugging tools and lab simulations to recreate analyze and identify
solutions to complex issues.
• Identifying compatibility issues with other 3rd party devices and
researching and analyzing customers data/outputs and provide
software/hardware defects solutions.
• Keeping up to date with new technology products to provide support as
soon as they are launched in the market.
• Documenting issues on daily/weekly/monthly basis and reporting to senior
management as required.
• Supported solutions/technologies include but are not limited to:
◦ Cisco FXOS, SourceFire/FirePOWER Solution.
◦ Cisco Firewalls (FTD, ASA, ASA-SM, FWSM, IOS).
◦ Firepower Managers (FMC, FDM, cdFMC).
◦ Cisco VPN solutions (IPsec L2L VPN, IPsec remote client VPN,
Client SSL VPN, Clientless SSL VPN).
◦ Public Key infrastructure and Certificate authentication.
◦ AAA Protocols including RADIUS, TACACS+ and LDAP.
◦ Cisco Security Manager Solution.
◦ Intrusion Prevention System /Intrusion Detection System.
◦ Cisco ASA CX Context-Aware Security Solution
• Also earned formal recognition from the manager for consistently ensuring
high levels of customer satisfaction through exceptional customer support.

• Designed optimal node placement strategies to enhance radio
coverage and capacity.
• Used Huawei U2000 and ZTE Netnumen for network KPIs and
performance metrics.

• Maintained and troubleshoot BSS and RAN infrastructure; collaborated
with NOC teams.

• Conducted SSV and Cluster drive tests using Huawei Genex, optimized
RF performance.