Accountant-shared center
Aramex
مجموع سنوات الخبرة :9 years, 9 أشهر
• Process accounts and incoming payments in compliance with financial policies and procedures.
• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data.
• Prepare bills, invoices.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Verify discrepancies by and resolve clients billing issues.
• Generate financial statements and reports detailing accounts receivable status.
- Visa's role.
- Understand the various fraud types and. the techniques used to combat them.
- Understand the key processes of fraud prevention, detection and investigation.
- Understanding authorizations, transactions and fraud reporting. - Fraud types and fraud prevention.
- Overview of Visa tools and best practices.
- Following on the internal and external online transfers and preventing phishing trials.
- handling customers inquiry and answer their questions
- advise them to use the internet banking and phone banking
- cross selling for the bank product
- promoting for new offers
- taking customers feedback and complaints plus delivering them to those who are in charge to take an action
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update existing customer information
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Having good interpersonal skills to understand customers’ inquiries or complaints by using questioning and listening skills that support effective telephone communication.
- Dealing effectively with people who may be worried, frustrated or angry
- Good knowledge of telephone and computer systems
-Support all team members to build a customer service focused team.
-Strong understanding of KPI's to ensure all the projects teams KPIS are met.
-Managing operational efficiency through adherence to rosters, attendance and leave.
-Being responsible for my team daily performance.
-Working on responding to customers complains on spot.
-Provide and recommend solutions to higher management .
-Strategic Consulting, including business plans.
-Worked on system enhancements and improvements
-Analyze each and every detailed change.
Responsibilities:
ISP (Internet Service Provider) call center agent.
Marketing activities within the team areas.
Characteristics
Team Player, adopt to change, work in tough circumstances, Very enthusiastic for work, working for long hours, target Oriented, independent, working under pressure.
My job at zain Jordan (first telecommunication company in Jordan ) is:
-serve the customer and help them to solve their internet problems on mobiles or computers through a phone call.
-selling zain's products.
it was really a great experience in such as a big company at jordan i learned a lot there and i left my work because it's not related to my major, i worked at zain while i was studying.
• B.A Degree in Accounting G.P.A: 2.55 Facility of Business/University of Petra Graduating year: 2013 •Courses from Nibras (Time Management, DISC Model, Emotional Intelligence)
• Finished High school from Elite Secondary School General secondary certificate -science section Degree: 74.5%