Chief Operations Officer
AFTCO-SA KSA
Total years of experience :28 years, 10 Months
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors.
• Developed plans and strategies to promote continuous improvement.
• Wrote reports outlining project progress and results.
• Forecasted sales trends to plan team resourcing.
• Applied positive customer service approach to increase satisfaction levels.
• Replenished stock and processed deliveries to maximise product availability.
• Engaged with stakeholders to build relationships and brand awareness.
• Delivered high-quality results within budget and timeframe targets.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
• Analyzed data and information to identify issues and create tailored solutions.
• Completed opening and closing procedures, from product replenishment to budget control.
• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
SALES & MARKETING MANAGER
• Assure that organization has long-range strategy which achieves its mission, and toward which it makes consistent and timely progress
• Provide leadership in developing program, organizational and financial plans with the Board of Directors and staff, and carry out plans and policies authorized by the board
• Promote active and broad participation by volunteers in all areas of the organizations work
• Maintain official records and documents, and ensure compliance with local regulations
• Maintain a working knowledge of significant developments and trends in the field
• Publicize the activities of the organization, its programs and goals
• Establish sound working relationships and cooperative arrangements with community groups and organizations
• Ensure that job descriptions are developed, that regular performance evaluations are held, and that sound human resource practices are in place
• See that an effective management team, with appropriate provision for succession, is in place.
• Identify and develop business opportunities for the Companys creative solutions in product designs as well as the Companys creativity services
• Prepares the annual Business Development Plan; as well as prepares the annual Work Plan
• Lead and develop staff by identifying training needs
• Define and follow up of yearly targets and objectives
• Develop and implement strategies for new products and services
• Determine new opportunities by analyzing business needs
• Provide direction, guidance to the department to ensure alignment with the Companys strategies.
Identify and develop business opportunities for the Company’s creative solutions in product designs as well as the Company’s creativity services. Prepares the annual Business Development Plan; as well as prepares the annual Work Plan.
Lead and develop staff by identifying training needs.
Define and follow up of yearly targets and objectives. Develop and implement strategies for new products and services. Determine new opportunities by analyzing business needs. Provide direction, guidance to the department to ensure alignment with the Company’s strategies
• In charge of hiring, delegating, training, motivation, discipline and setting staff KPIs
• Ensuring outlets meet their weekly/monthly targets, with P&L responsibilities, including identifying growth areas
• Ensuring appearance and upkeep of outlets are maintained, including replacing wear and tear items, by sourcing, liaising and negotiating with contractors and suppliers
• Provide top-notch customer service, handling any complaints in a professional manner, and in line with company expectations
• Upkeeping professional image of outlet, setting, implementing, and policing best SOPs for staff and operations
• Responsible for check and balance at end of each business day
• Keeping management and finance/HR up to date with developments, invoicing, staffing etc
• As well as giving recommendations on marketing and branding initiatives.
In charge of hiring, delegating, training, motivation, discipline and setting staff KPIs; Ensuring outlets meet their weekly/monthly targets, with P&L responsibilities, including identifying growth areas; Ensuring appearance and upkeep of outlets are maintained, including replacing wear and tear items, by sourcing, liaising and negotiating with contractors and suppliers; Provide top-notch customer service, handling any complaints in a professional manner, and in line with company expectations; Upkeeping professional image of outlet, setting, implementing, and policing best SOPsfor staff and operations; Responsible for check and balance at end of each business day; Keeping management and finance/HR up to date with developments, invoicing, staffing etc. as well as giving recommendations on marketing and branding initiatives
• Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
• Develop pricing strategies, balancing firm objectives and customer satisfaction
• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections
• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
• Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies
• Compile lists describing product or service offerings
• Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Develop pricing strategies, balancing firm objectives and customer satisfaction. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers. Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies. Compile lists describing product or service offerings. Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
• Responsible for efficient and profitable operation of a Starbucks store
• Leads and empowers store partners to ensure that the Starbucks service experience is consistently provided for customers through quality store operations
• Maximizes store profitability by seeking opportunities to increase sales, managing inventory effectively, controlling materials/staff costs
• Wholly accountable for the stores financial contribution, producing daily, weekly and quarterly financial reports
• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures
• Determines daily and weekly staffing requirements
• Carries out job interviews, contributes to hiring and termination decisions
• Schedules partner work hours, vacations and days off
• Resolves partner complaints and concerns
• Provides ongoing performance feedback, carries out formal performance reviews and recommends salary review
• Counsels partners when necessary.
STARBUCKS MIDDLE EAST-RIYADH, KSA February, 2007 up to present
* JOB TITLE:
Store in charge (Store Manager).
*JOB SUMMARY:
Responsible for efficient and profitable operation of a Starbucks store. Leads and empowers store partners to ensure that the Starbucks ‘service experience’ is consistently provided for customers through quality store operations.
Maximises store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs. Wholly accountable for the store’s financial contribution, producing daily, weekly and quarterly financial reports. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures.
Determines daily and weekly staffing requirements. Carries out job interviews, contributes to hiring and termination decisions. Schedules partner work hours, vacations and days off. Resolves partner complaints and concerns. Provides ongoing performance feedback, carries out formal performance reviews and recommends salary review. Counsels partners when necessary
• Select products and accessories to be displayed at trade or special production shows
• Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services
• Advise business and other groups on local factors affecting the buying and selling of products and services
• Initiate market research studies and analyze their findings
• Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand
• Conduct economic and commercial surveys to identify potential markets for products and services.
• Manage and Provide Efficient, Prompt, Trouble-free, Courteous and quality Accounting Service
• Determine internal audit scope and develop annual plans
• To identify loopholes and recommend risk aversion measures and cost saving
• To obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc
• To Prepare and present reports that reflect audits report and document process
• To act as an objective source of independent advice to ensure legality, validity and goal achievement
• To conduct follow up audits to monitor Hotel Managements intervention
• To engage in continuous knowledge development regarding sectors rule, regulation and best practice, tools, techniques and performance standards
• To maintain open communication with management and audit committee
• Have the ability to manage large amounts of data and to compile detailed reports
• Have sound independent judgment
• Maintain high confidentiality in regards to Hotel Management privacy
• Notifies the Financial Controller and Cost Controller regarding loopholes, errors, and misconducts identified
• Fully understands the hotels fire, emergency, and bomb procedures
• Follows appropriate procedures to provide for the security and safety of the Hotel Management accounts/finance
• Attends meetings and training required by the Financial Controller, Cost Controller and Hotel Management
• Continuously seeks to endeavor professionalism in own job function.
administration and business management
An organization’s brand manager is responsible for developing and institutionalizing brand assets and enforcing established standards. The brand manager’s role becomes more relevant as the number of ways consumers receive marketing messages increases