Solution Architect
Nokia Software
Total years of experience :10 years, 4 Months
# Install, integrate and deploy Nokia Motive CEM product in the client’s environments
# Create and implement innovative business solutions to support client objectives and business
needs
# Manage and deliver advanced customization and configuration for Motive CEM solutions
Create and drive best practices across architecture organization. Stay current with business and
technical trends to propagate best in class thinking within organization and with the client.
# Work with BigData engineers on a predictive maintenance solution and implement it in the
telco environment, in order to improve operations and provide exceptional customer service
# Work with clients post-implementation on user testing, debugging, support and maintenance
# Maintain the low level design document covering the detailed solution along with the system
integration details.
# Provide design guidance across a range of system and application technologies, ensuring
solutions are aligned with the enterprise architecture vision and meet with technical standards
# Present roadmap and technology infrastructure to the customer, demonstrating deep
familiarity with APIs, platform infrastructure, security and integration capabilities
# Attend governance and oversight committees related to technology planning, design, and
decisioning
# Build strong relationships with business partners to ensure technology alignment with business
priorities
#Handling a major “Customer Experience Management” automation projects & Solutions.
#Gather & Analyze the business requirements and assess the technical impact on the supporting platforms.
#Study the technical feasibility and the implementation's prerequisites of the business requirements.
#Propose a technical solution to fulfill the business requirements taking in consideration the solution quality, solution complexity, market & service factors and implementation time.
#Prepare the E2E implementation plan by coordinating with all implementation teams (Development, Deployment, Testing, etc.).
#Manage the “User Acceptance Testing” stage for the implemented solution with the end user and arrange to rectify the bugs or defects on spot.
#Arrange for the production deployment after getting the overall result of the UAT signed off by the end use.
#Manage the Smoke Test on deployed solution in production environment to make sure that the system is behaving as expected.
#Providing technical support for customers over the phone for fiber optical network services such as home internet and for wireless networks such as mobile services.
#Log cases whereas no possible solution can be done remotely, describe and troubleshoot technical problems.
#Explain to the customers the problems they face with an understandable manner and provide them with the most suitable solution.
1) Design and implement the campus local area network (LAN), and interconnect the laboratories and classrooms networks together.
2) Participate in the needed switches and routers configuration based on subnetting principles.
3) Provide the technical support for the campus local area network and the laboratories PCs and equipment .
Still studying, expected graduation date: Aug 2021
Bachelor degree in Computer Engineering from Faculty of Engineering from Tafila Technical University. My field training was in the Computer Center (Network Department) of Hashemite University.