Chief Information Officer
Munch bakery
مجموع سنوات الخبرة :18 years, 7 أشهر
• Led the IT department, overseeing IT strategy, project execution, digital transformation initiatives, and setting and managing annual IT budgets. This ensured alignment with overall business goals and efficient resource allocation.
• Successfully implemented Microsoft Dynamics NAV ERP, streamlining production processes, inventory management, and eliminating 90% of paper usage, improving data security and cost savings.
• Led the implementation of cloud-based solutions (AWS) for scalability and cost-effectiveness.
• Spearheaded the digital transformation of Munch Bakery, resulting in:
• Increased sales through e-commerce platform implementation.
• Improved customer service resolution rates and response times with AI-powered chatbots.
• Increased efficiency and reduced errors with a custom cake ordering system, reducing in-store and factory printing by 99%.
• Growth from 4 to 40 stores through effective IT leadership, strategic digital transformation initiatives, and a comprehensive digital marketing strategy.
• Managed IT projects from concept to completion, ensuring successful delivery within budget and timeline.
• Oversaw network infrastructure and ensured system reliability for seamless business operations.
• Led teams of IT professionals, fostering a collaborative environment, and promoting knowledge sharing.
• Utilized KPIs to track IT department performance and project success, driving continuous improvement.
• Led a collaborative effort that earned Munch Bakery the prestigious King Abdulaziz Quality Award Project in 2022.
• Oversaw IT department operations and maintained network reliability for real time stock market applications.
• Played a key role in deploying and supporting enterprise solutions using EMC and HP technologies.
• Managed a project to provide HP desktop and printer support across Mobilys sales outlets (over 100 locations).
• I led a team of city-based leaders and a remote support team, ensuring efficient technical assistance and
improved service response time.
• Involved in designing OSP fiber solutions and data migration using Telcordia Network Engineer GIS Application,
• Enhancing the network infrastructure for critical telecommunications services.
• Specialized in installing and troubleshooting network systems, particularly for a network encompassing 100 public schools as part of the Jordan Education Initiative project.