بشير NP

Strategic IT leader with 20+ years of success driving enterprise-scale IT operations, infrastructure modernization, and digital transformation across multinational company environments. Trusted advisor to C-level executives and global teams, delivering high-impact technology solutions, securing digital assets, and enabling business scalability.
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Leadership & Strategy
• Head of IT operations across KSA, supporting 1, 300+ users across 3 main offices and 25 branches.
• Lead a dedicated IT team of 5 professionals; report directly to CEO, CFO, and Global IT Director.
• Manage IT environments in large-scale facilities covering over 700, 000 sq. meters.
• Contribute to strategic business planning, budgeting, and IT roadmaps.
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Infrastructure & Network Management
• Administer full IT infrastructure including MPLS, SD-WAN, IPVPN, DIA, VOIP, SIP, and IPSEC.
• Established high-availability inter-branch connectivity via fiber optic and P2P microwave links.
• Oversaw implementation of Cisco, Fortinet firewalls, VLANs, and network segmentation.
• Delivered stable and scalable infrastructure with 99.9% uptime.
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Enterprise Systems & ERP
• Led deployment, support, and optimization of Microsoft Dynamics AX (Finance, T&L, HR).
• Managed ERP customizations, workflows, and reports using X++, SSRS, Power BI.
• Integrated WMS and DMS platforms, automating logistics and document workflows.
• Delivered user training, year-end processing, and audit support.
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Project & Program Management
• Delivered critical IT projects per PMP/PMBOK standards using Agile and Waterfall models.
• Managed budgets, timelines, resource planning, and project communication using MS Project.
• Reduced delivery time by 30% through risk assessments, scheduling, and stakeholder engagement.
• Led software development and cloud migration projects with measurable ROI.
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Cybersecurity & Risk Management
• Implemented 2FA, VPN encryption, endpoint protection, and anti-virus solutions.
• Achieved Aramco CCC certification; aligned systems with international security standards.
• Led firewall configurations, threat detection, and access control systems (CCTV, biometric).
• Built disaster recovery and business continuity plans, including offsite backups.
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Digital Transformation
• Introduced in-house software applications to reduce third-party licensing costs.
• Deployed RPA and automation tools for operational efficiency.
• Led migration to Microsoft Azure, Office 365, and ITIL-based service desk system.
• Improved SLA compliance and user support response by 40%.
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Budget & Vendor Management
• Managed multi-million SAR annual IT budgets with strict cost controls and optimization.
• Led procurement, contract negotiation, and vendor performance oversight.
• Delivered up to 20% savings through consolidated licensing and vendor restructuring.
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Key Technologies & Tools
• Infrastructure: Cisco, Fortinet, SD-WAN, MPLS, SIP, IPSEC, VOIP, DIA, Fiber, Microwave
• ERP & Business Apps: Microsoft Dynamics AX, WMS, DMS, SSRS, Power BI, X++
• Cloud & Security: Microsoft Azure, Office 365, VPN, 2FA, Firewalls, Endpoint Security
• Project Delivery: PMP, PMBOK, Agile, Waterfall, MS Project, Jira, Confluence
• Automation & Dev: Power Automate, Visual Studio, RPA, X++, BI Dashboards
• Other Systems: AVAYA VOIP, CCTV, Veeam, Backup Exec, Access Control Systems

KEY JOB RESPONSIBILITES HANDLED:
Managed IT projects within the firm as per PMBOK standard Managed and Implemented ERP Systems Managed IT infrastructure of entire organization Managed the IT Business support activities Managed the maintenance of the IT databases Managed the IT security in the firm Disaster Recovery and system backups activities in the firm Managed the IT Budget of the department Managed the IT vendors and suppliers that sell IT services (Hardware and Software) and infrastructures to the firm Managed IT Procurement logistics and warehousing  Performed System Analysis and Business Analysis as per BABOK Standard

IT MANAGEMENT: Managed entire KSA IT Operations, Managed IT Department of 5 team members and more than 1300+ IT user environment spread across 3 main offices and 18 branch offices, IT Budgeting, IT Security, Business Applications, IT network Infrastructure, Managing MPLS, IPVPN, DIAS, SD-WAN, SIP, VOIP Telephony, Multi Branch interconnectivity, ERP, WMS, IOT, Developing in-house software applications as per business requirements, Managing IT Environment of network and data center, .
IT PROJECT MANAGEMENT: Managing IT Projects as per PMBOK guideline and PMP standards, make sure that the project is completed within time frame and budget, Setting IT project goals and coming up with plans to meet those goals, maintaining IT project timeframes, budgeting estimates and status reports, Managing resources for IT projects, Coordinating IT project team members and developing schedules and individual responsibilities, Using project management tools like waterfall, agile methodologies, to track project performance and schedule adherence, conducting risk assessments for projects, Organizing meetings to discuss project goals and progress. Initiating IT projects with planning to meet goals, drawing project plan using MS Project and Excel, Maintaining IT project timeframes, budgeting estimates and submitting status reports to higher management, Using project management tools to successfully implement project, conducting risk assessments for project, organizing meeting to discuss project goals and progress.
IT INFRASTRUCTURE AND IT NETWORK MANAGEMENT: Managing MPLS, CBLS, IPVPN, VOIP, IOT, DIAS, SD-WAN, SIP, Multi Branch interconnectivity, IPSEC, Firewall and security configurations, fiber and P2P microwave interconnectivity, Implemented and managed complete IT Infrastructure including Data Center, server implementation, Business Application Support Management, AVAYA VOIP, CCTV Implementation, Firewall, CISCO devices, etc...
ERP AND APPLICATION MANAGEMENT: Implemented and Managed ERP Systems, End user support, Bug fixing, Year End and Month End processing, Generating MIS reports, Strong experience in GL, AR, AP, Sales & Marketing, HR Modules. Microsoft Dynamics AX Financials, Trade and Logistics, ERP Technical Programming (X++, SSRS, SSAS, BI), WMS Warehouse Management System (WMS), DMS.
IT SECURITY: Handled Aramco CCC Certification project, Firewall, CISCO Router Security Configuration, IT Network Security Configurations, Anti-Virus Implementations, Server Security management, Data center Security Management, VPN, Encryption, Disaster Recovery, Backup Plans, CCTV and Access Control, implemented complete IT Security policy and Disaster recovery plan, handled IT Security using Firewall, Implemented 2 factor authentication, Threat detection, VPN Encryption, Configured redundant backup process, etc...
IT BUDGETING: Prepared Yearly and Quarterly IT Budgets and involved in cost control processes in coordination with
Finance and other department.

IT BUDGETING: Prepared Yearly and Quarterly IT Budgets and involved in cost control processes in coordination with
Finance and other department.
APPLICATION DEVELOPMENT AND PROGRAMMING: Developed in-house business applications using ASP.Net and PL/SQL, VB.Net and PL/SQL, Crystal report, Business Application Development, Web Designing and Programming, Software coding and programming, In-house system development, Enterprise Portal
IT NETWORK LAN/WAN/WLAN/WAP: Cisco Router and Switch Management, Worked in Cisco Access switches, Core Switches, Routers, Wireless controllers. Microsoft Environment Network Management, RF HHT, etc...
DATABASE, MIS AND SYSTEM/BUSINESS ANALYSIS: Oracle, MS SQL Server, My SQL, Crystal Report, PL/SQL, Data Analysis and Reporting, Performed System Analysis and Business Analysis as per BABOK Standard.
DAT CENTER AND SERVER MANAGEMENT: Managed Datacenters with 15 HP servers, Firewall, VPN, Multi Redundant Internet connections, Fiber optic infrastructure, Access Switches, Distribution Switches, CISCO Routers, Managed server software deployment, Administered and Configured MS Windows Servers, DHCP, DNS, RAS, PDC Servers, Print Servers, ERP Servers, Fax Servers, Anti-Virus servers, Backup Servers, Domain servers, File servers, EDMS Servers, etc.. Managed server software deployment, patching, monitoring, maintenance, development, upgrade, and support of all server software.
OTHERS: Helpdesk management, Document Management Software Experience (dms and edms), System analysis and business analysis, It audit, policy and procedure preparation, prepared board pack and management reports using data generated from the system, it vendor management and hardware procurement.