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Bashir Ahmed Mangan, CUSTOMER SUPPORT REPRESENTATIVE

Bashir Ahmed Mangan

CUSTOMER SUPPORT REPRESENTATIVE·Mobilink

Pakistan

Master's degree, M.A ECONOMICS

Work experience

Total years of experience: 4 years, 10 months

CUSTOMER SUPPORT REPRESENTATIVE

July 2012 - February 2013

Mobilink

Karachi, Pakistan

July 2012 - February 2013

FROM 18TH JULY 2012 TO FEB 2013 WORKING IN MOBILINK KARACHI, AS CUSTOMER SUPPORT REPRESENTATIVE.

o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVERY BY ENSURING FIRST CALL RESOLUTION.
o SPEAK CLEARLY AND LISTEN ACTIVELY.
o COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS.
o HANDLE CUSTOMER QUERY AS PER STANDARD.
o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.
o ENSURE SMART WORKING AND WORK TO IMPROVE EXISTING PROCESS.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

October 2007 - December 2010

THE RESUORCE GROUP (TRG)

Karachi, Pakistan

October 2007 - December 2010

FROM 29 OCT 2007 TO 2010 THE RESOURCE GROUP (TRG) KARACHI, CAMPAIGN IN TELENOR INBOUND WORKING AS CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.
o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVER.
o ENSURE HIGH COMPETENCY & SKILLS LEVEL OF THE STAFF.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Direct Sales Representative

November 2006 - October 2007

STANDARD CHARTERED BANK, KARACHI.

Karachi, Pakistan

I found this job using Bayt.com

November 2006 - October 2007

START FROM 22 NOVEMBER 2006 TO 29 OCT 2007 WORKING AS DIRECT SALES REPRESENTATIVE IN STANDARD CHARTERED BANK, KARACHI.

MARKETING (PERSONAL SELLING).
TELE SALES MARKETING.
MEETING WITH POTENTIAL CUSTOMERS.
DOCUMENTATION.
DATA MANAGING.

Company industry:
Banking
Job role:
Banking

Education

SHAH ABDUL LATIF UNIVERSITY KHAIRPUR MIR'S SINDH

May 2004

May 2004

Master's degree, M.A ECONOMICS

Pakistan

GPA (rating): Very good

GPA (rating): Very good

GRADUATE (IIND DIVISION )

Skills

Customer Support

Expert

MS Office tools

Expert

Marketing

Expert

Sales

Expert

Customer Care

Expert

COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS. o HANDLE CUSTOMER QUERY AS PER STANDARD.

Expert

o MARKETING (PERSONAL SELLING). o TELE SALES MARKETING.

Expert

o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.

Expert

o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.

Expert

On line Store Managing products categaries detailing describe emailing chating & More

Expert

Problem Solving

Expert

Order

Intermediate

Marketing

Intermediate

Materials

Expert

Sales Coordination

Intermediate

Digital Marketing

Expert

Customer Service

Expert

Sales

Expert

Front Office

Intermediate

Teamwork

Intermediate

Outbound

Expert

Microsoft PowerPoint

Intermediate

Receptionist

Intermediate

Microsoft Office

Expert

Call

Expert

Call Center

Expert

Data Entry

Expert

Microsoft Excel

Expert

Negotiation

Intermediate

Team Management

Intermediate

Customer Care

Intermediate

Languages

English

Expert

Urdu

Native Speaker

Hobbies and interests

RUNNING, OUTING, READING BOOKS, SPORTS

ONLY FOR MENTAL FITNESS