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Bashir Ahmed Mangan, CUSTOMER SUPPORT REPRESENTATIVE

Bashir Ahmed Mangan

CUSTOMER SUPPORT REPRESENTATIVE·Mobilink

Pakistan

Master's degree, M.A ECONOMICS

Work experience

Total years of experience: 4 years, 10 months

CUSTOMER SUPPORT REPRESENTATIVE

July 2012 - February 2013

Mobilink

Karachi, Pakistan

July 2012 - February 2013

FROM 18TH JULY 2012 TO FEB 2013 WORKING IN MOBILINK KARACHI, AS CUSTOMER SUPPORT REPRESENTATIVE.

o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVERY BY ENSURING FIRST CALL RESOLUTION.
o SPEAK CLEARLY AND LISTEN ACTIVELY.
o COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS.
o HANDLE CUSTOMER QUERY AS PER STANDARD.
o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.
o ENSURE SMART WORKING AND WORK TO IMPROVE EXISTING PROCESS.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

October 2007 - December 2010

THE RESUORCE GROUP (TRG)

Karachi, Pakistan

October 2007 - December 2010

FROM 29 OCT 2007 TO 2010 THE RESOURCE GROUP (TRG) KARACHI, CAMPAIGN IN TELENOR INBOUND WORKING AS CUSTOMER SUPPORT EXECUTIVE AND TELE SALES.

o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.
o RESPONSIBLE FOR ACHIEVING HIGH CUSTOMER SATISFACTION THROUGH HIGH QUALITY SERVICE DELIVER.
o ENSURE HIGH COMPETENCY & SKILLS LEVEL OF THE STAFF.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Direct Sales Representative

November 2006 - October 2007

STANDARD CHARTERED BANK, KARACHI.

Karachi, Pakistan

I found this job using Bayt.com

November 2006 - October 2007

START FROM 22 NOVEMBER 2006 TO 29 OCT 2007 WORKING AS DIRECT SALES REPRESENTATIVE IN STANDARD CHARTERED BANK, KARACHI.

MARKETING (PERSONAL SELLING).
TELE SALES MARKETING.
MEETING WITH POTENTIAL CUSTOMERS.
DOCUMENTATION.
DATA MANAGING.
Company industry:
Banking
Job role:
Banking

Education

SHAH ABDUL LATIF UNIVERSITY KHAIRPUR MIR'S SINDH

May 2004

May 2004

Master's degree, M.A ECONOMICS

Pakistan

GPA (rating): Very good

GPA (rating): Very good

GRADUATE (IIND DIVISION )

Skills

Customer Support
Expert
Customer Support
Expert
MS Office tools
Expert
MS Office tools
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS. o HANDLE CUSTOMER QUERY AS PER STANDARD.
Expert
COMMUNICATE PROFESSIONALLY DEAL WITH CUSTOMERS. o HANDLE CUSTOMER QUERY AS PER STANDARD.
Expert
o MARKETING (PERSONAL SELLING). o TELE SALES MARKETING.
Expert
o MARKETING (PERSONAL SELLING). o TELE SALES MARKETING.
Expert
o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.
Expert
o ENSURE COMPLETE UNDERSTANDING OF CRD PROCESS.
Expert
o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.
Expert
o TIMELY EXECUTE CUSTOMER REQUEST AND COMPLAINTS.
Expert
On line Store Managing products categaries detailing describe emailing chating & More
Expert
On line Store Managing products categaries detailing describe emailing chating & More
Expert
Problem Solving
Expert
Problem Solving
Expert
Order
Intermediate
Order
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Materials
Expert
Materials
Expert
Sales Coordination
Intermediate
Sales Coordination
Intermediate
Digital Marketing
Expert
Digital Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Front Office
Intermediate
Front Office
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate
Outbound
Expert
Outbound
Expert
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Call
Expert
Call
Expert
Call Center
Expert
Call Center
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate

Languages

English
Expert
Urdu
Native Speaker

Hobbies

  • RUNNING, OUTING, READING BOOKS, SPORTS
    ONLY FOR MENTAL FITNESS