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Basim Abdullah, Site Facility Manager - P&G

Basim Abdullah

Site Facility Manager - P&G·Jones Lang Laselle

Saudi Arabia

Bachelor's degree, B. A. – English Language and Literature

Work experience

Total years of experience: 24 years, 8 months

Site Facility Manager - P&G

June 2013 - Present

Jones Lang Laselle

Jeddah, Saudi Arabia

June 2013 - Present

Site Facility Manager - P&G
Company industry:
Facilities & Property Management
Job role:
Management

MARCOMM Manager

November 2011 - June 2013

National Medical Care Company (NMC)

Riyadh, Saudi Arabia

November 2011 - June 2013

The company is specialized in the healthcare sector & my role is to provide a broad range of communications and marketing support to the organization & all business units internal & external. Focusing on getting the word out about the company's latest or ongoing products and services. Putting a positive spin on what the company has to offer, highlighting its best attributes to potential advertisers and customers.
Company industry:
Management Consulting
Job role:
Marketing and PR

Manager Telesales/Renewal/Retention

August 2011 - November 2011

GO - Atheeb Telecom Consortium

Riyadh, Saudi Arabia

August 2011 - November 2011

After the restructuring I have been assigned to handle 3 main departments renewal collection, retention & Telesales. The objective is to have a clear plan for each department & build a healthy environment that will work on achieving the requirements as targets from providing the needed trainings, monitoring the operation & having an incentive scheme and continued as head of the hiring committee under the Customer service dept.
Company industry:
Telecommunications
Job role:
Sales

Manager Retention

September 2010 - August 2011

GO - Atheeb Telecom Consortium

Riyadh, Saudi Arabia

September 2010 - August 2011

Started as a call center team leader & handling the Royal & VIP customers during the launch, handling the calls follow, SLA, arranging the scheduling, processes, department requirements, handling Royal & VIP customers from creation & maintaining their satisfaction & reporting to management with the department follow. I got promoted as the Royal & VIP services department’s manager to handle all the department’s activities, requirements, reports, process, special projects & assignments & business deals all over the supported cities. During my service I have support in JEF (Jeddah Economic Forum), Jeddah store launch, supported the IVR (interactive voice response) system, member of the hiring committee under the Customer service dept.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Manager Royal & VIP Services

March 2009 - September 2010

GO - Atheeb Telecom Consortium

Riyadh, Saudi Arabia

March 2009 - September 2010

Started as a call center team leader & handling the Royal & VIP customers during the launch, handling the calls follow, SLA, arranging the scheduling, processes, department requirements, handling Royal & VIP customers from creation & maintaining their satisfaction & reporting to management with the department follow. I got promoted as the Royal & VIP services department’s manager to handle all the department’s activities, requirements, reports, process, special projects & assignments & business deals all over the supported cities. During my service I have support in JEF (Jeddah Economic Forum), Jeddah store launch, supported the IVR (interactive voice response) system.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Call Center – Back Office

December 2004 - March 2009

MOBILY – Etihad Etisalat

Jeddah, Saudi Arabia

December 2004 - March 2009

Worked as a Back Office Agent, supported the 2 test lunches, member of the hiring committee, performed in Al-Janadriah Festival in Al-Riyadh and also performed in KSU exhibition and additionally, . Worked in Complaint Team & Retention Team under the Life Cycle Management, solving customer’s complaints & to retain the ones leaving the company & responsible for the department’s attendance, schedule & annual leaves. Later on I have been assigned as System & development Analysis to handle the SR (Service Request) project & responsible of the users access.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service & Casher

May 2004 - December 2004

IKEA

Jeddah, Saudi Arabia

May 2004 - December 2004

Worked in both departments Customer Service & Casher during the closing of the old store and the opening of the new one and helped with decoration.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Supervisor

January 2003 - November 2003

LIPTON YELLOW ZONE CAFÉ – FREE ZONE MEDIA MARKETING

Jeddah, Saudi Arabia

January 2003 - November 2003

Worked as Marketing Representative, established the café, handled all the shops activities, involved in the making of the café: decoration, setting, procedures, advertising, supervising employees, The café was sponsored by FreeZone Media Marketing & Lipton.
Company industry:
Marketing
Job role:
Marketing and PR

Marketing Rep. & Salesman

May 2001 - December 2002

ALWAHEEDY ADV. & MARKETING

Jeddah, Saudi Arabia

May 2001 - December 2002

Work as marketing representative and a Salesman handled many marketing & advertising projects for many different organizations, Lipton Company was the biggest over the tow years.
Company industry:
Marketing
Job role:
Marketing and PR

Education

KAU - KING ABDUL AZIZ UNIVERSITY

January 2013

January 2013

Bachelor's degree, B. A. – English Language and Literature

Saudi Arabia

Skills

Customer Service
Expert
Customer Service
Expert
Back Office
Expert
Back Office
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Typing
Intermediate
Typing
Intermediate
Microsoft Office (Word, Excel, PowerPoint)
Intermediate
Microsoft Office (Word, Excel, PowerPoint)
Intermediate
Peojects Management
Expert
Peojects Management
Expert
Back Office
Expert
Back Office
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert
Urdu
Intermediate

Recommendations

David Whikehart

Jan 2021

Jan 2021

Senior Vice President Logistics and Transportation•Client

Greetings . Pleased to be shared in your connection as a friend. I am Mr. David whikehart Senior Vice President-Corporate Development and Strategy at Marathon Petroleum Corporation(USA). I am contacting you in respect of our company's quest in giving out a 5(FIve) year contract supply. Marathon Petroleum is in scarce of a product which we use for production and it is affecting our manufacturing skills, therefore, making us unable to fulfill our supply chains with our customers/s. In this regard, we are willing to award this contract to any reliable individual or company who can capably handle this contract. I will proceed in detail when I receive your kind response. If you are interested in this contract offer kindly contact me via my email " " for more details of the contract before I direct you to our company to apply for this contract officially. I will proceed in detail when I read from you. Best regards, Mr. David L whikehart Senior Vice President-Corporate Development and Strategy Marathon Petroleum Corporation{USA} Email: