Public Relations & Marketing Expert
Zaha cultural center
Total years of experience :7 years, 2 Months
•Deliver timely accurate and actionable business information t management n weekly/monthly basis.
•Prospect and identify new business opportunities.
•Make sure sales teams are running as efficiently and productively as possible.
•Work cross-functionally with marketing to develop effective in strategies.
•Collaborate to develop and implement sales programs and priorities.
Develop Business Strategy.
•Supervise Employees.
•Promote the Restaurant.
•Manage Finances.
•Oversee Inventory.
Deal with customers via telephone, Internet, email and instant messaging.
Handling a variety of functions including customer service, technical support, telesales and customer contact.
Manage large amount of inbound & outbound calls in timely manner.
Identify customer's needs, clarify information, research every issue and provide solutions and/or alternative.
Meet personal/team qualitatively targets.
Assist customers with any issues experienced.
•Ensure the smooth handling of passengers at departures, arrival, check-in, transfer areas and the boarding gates.
•Manage the negative as well as the positive without losing their patience, rising to the occasion when fog closes the airport, flights are cancelled by the dozen and tempers fray.
•The Special Handling unit is responsible for the care of passengers with special needs, sick/elderly passengers in wheelchairs, inexperienced travellers and children travelling alone as unaccompanied minors.
•Insure the flight to depart as scheduled with high standards of customer service.
Roles for Passenger Services include:
• Special Handling Agent
• Passenger Services Supervisor
• Passenger Services Superintendant
• Duty Officer Special Handling
•Assist manager handling Airport Services
•Dealing with the daily operations of the Business Office such as posting office charges and posting payments, researching over-payments from client
•Professionally responding to customer service needs including: telephone and face-to-face etiquette for greeting customers
•Ensuring that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.
•Dealing with ISU 'Iraq Support Unit' Transportation's,
•Reserving car's and tour's for Tourists in Jordan,
•And, Give instructions to the companie drivers about their program due the tour or the transportation's.
Bachelors', Computer Science, 2005 – 2010 Activities and Societies: Have multiple certifications of appreciation for participate multiple in multiple events at the information technology fields.