Compliance Specialist
STC - SAFE
Total des années d'expérience :7 years, 2 Mois
● Creating, reviewing, distributing and tracking policies & procedures needed to adhere to laws, rules and regulations; ● Verify Security Access Control Validaty.
● Monitoring and enhancing SSMS system process.
● Implement a monitoring and auditing systems.
● Policy & Procedures are updated annually
● Management supervision, monitoring of staff performance and quality assurance audit work should be of a high quality to raise and maintain standards.
● Review such samples, obtain more information about how or not the control room are working.
● Good quality assurance processes that include giving feedback to operators, both individually and as part of organizational
learning.
● Strong communication skills, including clear speech, good hearing and a professional telephone/radio manner. ● Understand, respect and deal fairly with people of all ages, types and background.
● Deal sensitively with callers who might be upset, confused or aggressive.
● Solve problems and make informed decisions.
● Work on own or part of a team and be well organized.
Responsible for handling emergencies; monitoring safety and security of the space; generating reports; reviewing video; answering digital intercom; fielding phone calls and a variety of other basic security tasks.
Job Description:
Responsible for a supervising cycle of Monitoring and issue resolution. He is assisting the Assistant Manager in the smooth conduct of Helpdesk Operations and to conduct Helpdesk Operations in accordance with SOP requirements.
Duties/Core Responsibilites:
* Actively own and resolve ATM incidents that are generated via the standard monitoring tools, working closely with ATM vendors and other internal or external partners.
* Provide excellent customer service.
* Ensure incident documentation is well-written and easily understood and actionable by vendors and partners.
* Ability to develop extensive knowledge of ATM processes and technology.
* Learn quickly and utilize a number of supporting systems; effectively multi-task.
* Demonstrate the Shared Values and Behaviors (Service, Collaboration, Innovation, Ownership and integrity) when working with customers and fellow employees to create a positive customer experience and working environment.
* Operates within standard operating procedures and guidelines Pro-actively manages ATM incidents to ensure timely resolution and appropriately document comments and escalation.
Common tasks include:
* Researching ATM performance/health.
* Resolving ATM failures (e.g, ATM load/reboot).
* Requesting or escalating ATM vendor service.
* Follow customer authentication procedure and ensures staff procedures are in the line with establish Risk protocols.
* Assist in the daily, weekly, and monthly assessment of ARB Risk avoidance. Receives and resolves incoming telephone service calls within SLA:
* Responds to vendor or ABANA Security calls.
* Responds to Customer and Vendor calls.
* Continuous improvement projects.
* Other assignments Assigned by Manager and Supervisors to evaluate and resolve issues, and escalates to Vendor Escalation Team as necessary.
• Creating files for new and current employees, coordinating personal, and performing clerical duties.
• Creating memos and correspondence, and distributing posts.
• Assisting in the recruitment process by creating hiring announcements, arranging personal interview,
creating follow-up appointments, organizing reference files for new candidates.
Bachelors of Arts in Business Administration - Marketing
Diploma in Sales
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