Service Advisor
Arabian Motors Group
Total years of experience :11 years, 5 Months
AUGUST 2013 - Today - AMG (Arabian Motors Group)
Service Advisor
Duties: • Handling customer's cars or vehicles
• Insuring the jobs in workshop finish up as scheduled
• Contacting customers with finished jobs and ensure customer satisfaction
JANUARY 2010 - AUGUST 2013 - BEHBEHANI MOTORS CO.
PCK - Service Advisor
Duties: • Take over customer vehicle and ensure highest standard of total customer satisfaction and smooth running operations
• Monitor the progress of customer job card operations in workshop to ensure promised
operations and delivery date/time is met
• Presenting / advising the customer for future service/repairs recommendations.
• Processing customer's billing invoice payments and provide explanation of charges/warranty/goodwill procedures where required
DECEMBER 2004 - DECEMBER 2009 - VOLVO/KIA
CRM Officer / Service Advisor (Service/Body shop)
Duties: • In charge of Customer satisfaction procedures
• Carry out customer's vehicle Quick Service Maintenance
• In charge of Body shop service jobs for customers
JANUARY 2003 - NOVEMBER 2004 - AL-ZAYANI TRADING CO.
Commercial vehicle Sales supervisor
Duties: • Meet customer's targets and their requirements
• Reporting directly to Sales Manager
• Commercial Vehicles Sales.
A) 1979 - 1983 SIDOON UNIVERSITY Business Administration Financial Planning system Budgeting Control system