Area Manager
IKCON - Innovative Kitchen Concept
مجموع سنوات الخبرة :15 years, 6 أشهر
Directly responsible for all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness; training and mentoring of employees in methods specific to the brand recipe cards, portion / cost control,
speed of service and drives operational efficiency.
In charge of 8 satellite kitchen's across Dubai with 60+ brands, sales report, brand standards, food & products, food cost, wastage management, food safety, staff scheduling
Monitor progress for Jr. Sous Chefs and above, liaise with the Training & Development team for any concerns/support required
Verify maintenance tracking sheet and coordinate for immediate rectification/action
Perform yearly performance & probation evaluation on a timely manner
Perform regular monthly AOR/knowledge sharing meetings (COVID19 considerations)
Assess recommendation for AOR Stars of the Future and support with a development plan/assessments
Assess that the stock ordering and inventory match the marketing calendar
Looking after 2 branches and 2 dark kitchen branches in Dubai Market.
Ensuring the practice of hygiene, standards, SOP's are implemented and followed by the staff members.
Audits, spot check's conduct on a regular basis to avoid customers complaints.
Looking after food cost and packaging cost.
Dealing with suppliers and getting market list for new products and existing products with competitive prices
Direct all operational aspects including, customer service, human resources, administration and sales.
Develop forecasts, financial objectives and business plans.
Meet goals and metrics.
Manage budget and allocate funds appropriately.
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Address customer and employee satisfaction issues prompt.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
• Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
• Assist manager with daily operation of call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement.
• Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Use appropriate judgment in upward communication regarding department or employee concerns.
Hospitality & Management graduate.