Bassam Khlifat

• Conducted IT infrastructure assessments to drive digital transformation strategy, recommending
network security enhancements.
• Designed and implemented data protection policies compliant with GDPR and HIPAA, strengthening
cybersecurity management.
• Administered and optimized Microsoft 365 environments, enhancing workflow automation through
security configurations and user management.
• Managed Fortinet security solutions, including FortiGate firewalls and FortiClient endpoint protection, to
ensure robust cybersecurity management.
• Developed network segmentation, VPN policies, and access controls, improving business process
optimization and security.
• Deployed Identity and Access Management (IAM) solutions with SSO and MFA, supporting change
management initiatives.
• Implemented Data Loss Prevention (DLP) strategies and Veeam Backup solutions, mitigating risks
through proactive cybersecurity management.
• Delivered end-user security awareness training, fostering stakeholder collaboration and promoting IT
best practices.
• Advised on IT asset management (ITAM), leveraging performance metrics and reporting for
hardware/software lifecycle planning.

• Provided technical support to end-users, resolving IT issues promptly to support business process
optimization.
• Developed IT best practices, achieving an 80% improvement in IT efficiency through workflow
automation.
• Negotiated IT vendor contracts, reducing costs by 50% through effective IT vendor management.
• Maintained IT asset and inventory records, enabling data-driven decision making for financial and
budgetary purposes.
• Implemented policies for data protection, email security, and collaboration tools, enhancing
cybersecurity management.
• Automated workflows and integrated third-party applications, improving productivity and stakeholder
collaboration.
• Configured FortiGate firewalls for secure network operations, supporting digital transformation strategy.

• Administered Microsoft Dynamics GP (ERP), optimizing business processes through system
management.
• Provided technical support to end-users, resolving IT issues to ensure operational continuity.
• Managed system backups using Symantec Backup Exec 2010 and Acronis, supporting cybersecurity
management.

• Provided technical support for desktops, laptops, and handheld devices (PDA), ensuring operational
efficiency.
• Supported Omans population census (CENSUS 2010) project, contributing to data-driven decision
making.

Diagnose, troubleshooting and repair.

Integration, Installation and Sup ports.

Subjects of software engineering

Costumer services

Patching network Panels using B Standard system.

Wireless networks.

Developed and strengthen working relationships with
Other IT&T units, customers and partners.

Developed and strengthen working relationships with
Other IT&T units, customers and partners.