Infrastructure & Messaging - Engineering (L3) at Orange Business Services
Orange
Total years of experience :14 years, 4 Months
Responsible for FIM with its related services
UC Team Leader and Service Delivery Manager
- Design, deploy, configure, manage and support UC (Exchange and Lync) and Infrastructure solutions.
- Design, deploy, configure, manage and support UC (Exchange and Lync) and Infrastructure solutions.
- Support change management within the customer data centers, and provide high quality documentation.
- Provide projects technical deliverables.
- Support service contracts and SLA’s.
- Size and deploy and deliver PoC (proof of concept) and pilots.
- Size, deploy, configure, manage and support UC and Infrastructure solutions.
- Support change management within the customer data centers, and provide high quality documentation.
- Provide projects technical deliverable.
- Support service contracts and SLA’s.
- Second level of support.
- Size and deploy and deliver PoC (proof of concept) and pilots.
- Size, deploy, configure, manage and support UC and Infrastructure solutions.
- Support change management within the customer data centers, and provide high quality documentation.
- Provide projects technical deliverable.
- Support service contracts and SLA’s.
- First level of support.
BSC of Electrical Communications and Electronics Engineering Zagazig University (2002 - 2007) Graduation Project: “Voice Over Internet Protocol, VOIP”, Grade: Excellent