Healthcare Service Manager
Horizon Medical Supplies
Total des années d'expérience :17 years, 6 Mois
1. Project Manager of dialysis projects in MOH, DHA, and private hospitals.
Responsibilities:
• Plan and implement dialysis projects
• Define project scope, goals and deliverables
• Define tasks and required resources, create schedule and project timeline.
• Manage the project team and budget, monitor and report on project progress.
• Implement and manage change when necessary to meet project outputs.
Reference Projects:
Dialysis units of Al Jalila Children’s Spatiality hospital - Dubai, Dubai Hospital, Kalba Hospital, Zulekha Hospital - Sharjah, Zulekha Hospital - Dubai, AMSA Renal Care - Dubai, Merrimac Dialysis Center - Dubai, Pyramids Dialysis Center - Al Ain, Mediclinic Hospital - Abu Dhabi, New Al Ain Hospital - Al Ain, Al Dhaid Hospital - Al Dhaid, Thumbay hospitals - Dubai & Ajman, and Sharjah Charity Dialysis Center - Sharjah.
2. Manager of Healthcare service team
Responsibilities:
• Develop work & PPM schedules and make adjustments to accommodate changing workloads.
• Evaluate staff productivity, efficiency, and other specific work quality performance indices.
• Evaluate staff productivity, efficiency, and other specific work quality performance indices.
• Keep the maintenance records up to date to support all future maintenance procedures.
• Verify process exists to ensure appropriate response to all service requests.
• Produce, review, and make assessments of various reports related to work completion, unfinished work, preventive maintenance completion rates, and repeat equipment failures.
• Follow up equipment warranty/ after-sales service and maintenance contracts
• Follow up spare parts stock and be sure that sufficient stock is always available in stock
• Recommend equipment renovation, refurbishment, replacement, or re-deployment based on equipment age, failure rate, cost of service, and overall ability to support the clinical use.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing service metrics; monitoring and analysing results; implementing changes.
• Perform complex repairs with the other service engineers in the team.
• Perform staff performance evaluations
• Collaborate with sales team to provide technical support and help achieving division targets.
• Communicate with manufacturers for technical updates, report installations, and complaints.
• Provide training and support to engineers as appropriate.
• Interview potential new hire candidates and makes hiring technical decisions.
• Initiate with HR department disciplinary actions and counsel employees when required.
.Net
ASP.net
VB.net
C#
Crystal Reports
Windows Applications
Web Applications
Distributed Applications
MATLAB
Image Processing
Thesis: “Extraction of Liver Cancer Regions from Computed Tomography (CT) Images for Computed Aided Diagnosis”.