customer service team leader
Sykes
Total years of experience :18 years, 3 Months
- Manage, coach and appraise the performance of all team members.
- Ensure an effective working environment.
- Plan and Organize individual.
- Deliver client satisfaction on quality and service level.
- Address, resolve and escalate problems as appropriate.
- Measure and Track performance.
- Provide Reports to Program manager and Operation Manager.
- Identify and offer solutions for operational and service problems.
Actively participates in:
- Site Supervision
- Follow up The Progress of Work According to The Plan
- Reporting to PM
- Purchasing Materials & Dealing with Suppliers
- Budget Control
Actively participates in:
- Recruitment of staff
- Trainings & Inductions for new personnel
- Stock management & Ordering.
- Pricing ( make price lists, offers & discount structures )
- Merchandizing
- Project Sales
- Reporting, & analyses budget / forecasting
- Attending fairs / checking the novelties / seeking new products.
Actively participates in:
- Trainings & Inductions for new personnel
- Merchandizing
- Direct customer sales
- Stock Management
* Implement the sales & marketing annual revenue plan
* Develop sales leads & revenue generation strategies.
* Set / meet goals and objectives.
* Follow up of all student’s activities (i.e. registration, attendance, credits count)
* Direct sales and customer care
* Merchandizing
* Inventory and stock management
Completed 2 years and i had to stop because i moved back to Syria and had no chance to complete it.