IT Program Manager
Saudi Arabian Cooperative Insurance Company - SAICO
مجموع سنوات الخبرة :20 years, 5 أشهر
Leading the strategic planning, execution, and oversight of multiple high-impact IT programs and projects. My focus is on ensuring alignment with organizational objectives and driving successful delivery.
Notable projects under my leadership include:
Modernizing Core System Project: Led the transformation initiative to modernize legacy core systems, resulting in enhanced scalability, efficiency, and user experience.
IFRS17 Automation Project: Spearheaded the implementation of automated solutions for compliance with IFRS17 accounting standards, optimizing financial reporting processes and ensuring regulatory adherence.
Motor Insurance SME Project: Managed the end-to-end implementation of a specialized motor insurance solution for Small and Medium-sized Enterprises (SMEs), resulting in improved product offerings and enhanced customer satisfaction.
Medical Insurance SME Project: Directed the development and deployment of a tailored medical insurance solution for SME clients, streamlining policy administration and claims processing workflows.
EBS Upgrade Project: Orchestrated the upgrade of the Enterprise Business Suite (EBS), ensuring seamless integration and minimal disruption to operations while maximizing system performance and functionality.
Chatnot AI Project: Oversaw the implementation of an AI-driven chatbot solution, enhancing customer service capabilities and driving efficiency in client interactions.
Key Responsibilities:
Collaborate with stakeholders to define project scope, objectives, and requirements, ensuring alignment with business goals.
Develop and implement project plans, including resource allocation, scheduling, risk management, and quality assurance processes.
Communicate project status, milestones, and risks to executive leadership and stakeholders, providing regular updates and recommendations for course correction.
Identify and resolve issues and conflicts within project teams, fostering a collaborative and supportive work environment.
Drive continuous improvement initiatives to enhance project management processes, methodologies, and tools.
Manage vendor relationships, including contract negotiation, performance monitoring, and issue resolution.
Senior Project Manager at Takaful Al Rajhi, I lead cross-functional teams in driving digital transformation initiatives aimed at revolutionizing the health insurance industry.
Key responsibilities include:
Project Scope Definition: Collaborating with business sponsors and teams to define project scopes, ensuring alignment with organizational goals and stakeholder expectations.
Execution of Implementation Projects: Leading the execution of implementation projects, coordinating activities between onsite and offshore teams to ensure seamless project delivery.
Agile Methodology Utilization: Employing Agile methodologies to divide projects into distinct phases, facilitating iterative development and rapid adaptation to changing requirements.
Risk Mitigation: Proactively identifying and mitigating project risks, continuously updating risk mitigation plans to ensure project success.
Budget Monitoring and Control: Exercising careful monitoring and control over project budgets, optimizing resource allocation and expenditures.
Notable Achievements:
Successfully led cross-functional teams in implementing digital transformation initiatives, resulting in enhanced operational efficiency and customer satisfaction.
Orchestrated the implementation of health insurance digitalization projects, organization Delta Lake, and corporate policy automation, revolutionizing business processes.
Utilized Agile methodologies to drive projects through separate phases including requirement
I played a pivotal role in leading IT operations for Al Hayat National Hospitals across all branches in Riyadh, Qassim, Madinah, Khamis Mushait, and Jazan.
Key responsibilities and achievements include:
Strategic IT Leadership: Spearheaded the development and implementation of IT strategies to align with the latest technologies, ensuring business continuity, high availability, recovery, and security for all systems.
Team Leadership: Led a team of over 30 IT professionals, overseeing IT services and operations across four hospitals under Hayat National Hospitals - Riyadh, Qassim, Asir, and Jazan.
Project Management: Managed various projects aimed at modernizing hospital information systems, including the modernization of Hayat National Hospital in Madinah (previously Al Dar Hospital), as well as initiatives such as Telemedicine and online consultation, Mobile Apps, RCM Integration with DHS projects, Central VNA project (Philips Carestream), All branches Central Backup project (Huawei), and Upgrading OASIS Plus.
Quality Improvement: Led initiatives to improve work standards and achieved HIMSS certification, ensuring adherence to industry standards and best practices.
Operational Efficiency: Implemented and maintained policies and processes to ensure network, servers, and infrastructure uptime, availability, reliability, and maintainability in accordance with agreed Service Level Agreements (SLAs).
Disaster Recovery & Business Continuity: Developed, maintained, and regularly tested Disaster Recovery & Business Continuity Plans covering all critical IT production systems to minimize downtime and ensure continuity of operations.
Continuous Improvement: Developed and maintained plans to continuously improve operational efficiencies, effectiveness, quality assurance procedures documentation, tools, and processes in line with corporate objectives.
Financial Resource Management: Identified opportunities for appropriate and cost-effective investment of financial resources in IT systems, resources, staffing, sourcing, and purchasing to support hospital operations and strategic initiatives.
managing enterprise IT project life cycle through all phases with
reputable banks and financial institutions (KSA, Oman, UAE, Kuwait)
▪ Creating an overall projects management plans.
▪ Managing stakeholders and create stakeholders RACI Matrix.
▪ Managing successful implementations for TradeNet system
▪ Managing UAT, Technical staff and business users training plan.
▪ Creating UAT environment.
▪ Controlling projects budget and schedule.
▪ Member in preparing our SLA and following up it with our customers.
▪ Customer care and following up their feedback and continual
service improvement.
▪ Resolving conflicts between my team and handling customer
relationship.
▪ Managing communication during project phases.
▪ Providing technical and business consultations.
▪ Cooperating with other departments like service desk to ensure
customer satisfaction.
▪ Managing smooth service transition from UAT until successful going
live.
▪ Monitoring project risks and delayed activities and providing
alternative solutions.
▪ Encouraging team work and increasing my team
productivity.Managing and prioritizing solution for problem incidents
that are impacting the customer’s operations.
▪ Leading the successful delivery of OASIS products and services
Business Suite11i DBA-OCP E Oracle
OCP 9i
Developing forms, reports, Program units using oracle developer
▪ Testing OASIS HIS modules
▪ Oasis HIS System Implementation in many large hospitals in KSA
and gulf countries in different sectors (private, Government,
Military, Police).
▪ Requirement gathering and gap analysis.
▪ Training end users user acceptance test UAT
▪ Creating test, production databases
▪ Designing and executing data migration and integrations.
▪ Managing multiple projects in same time
▪ Providing solutions and work around for problem incidents that are
impacting the customer’s operations.
▪ Leading the successful delivery of OASIS products and services