bassem alromaih

managing project management team in Absher platform

• Worked as a project manager of “MOI services for individuals - Jawazat department projects”
My main goal is to develop passport department (G2G, G2C) services on Ministry of interior portal
http://www.moi.gov.sa/
Such as:
1. Resident card issuing/renewal
2. Sponsorship transfer
3. Occupation change
4. Saudi passport issuing and renewal
5. MOI Document delivery service
• Created and developed polices for GDP services which included operation procedures, service requirements, helpdesk support and customer support manuals which was part of ISO 9001 standards. And now Al Elm is an organization that is an ISO 9001 certified
• Worked with major government and semi-government organizations such as GDP, CAA, NIC, GDT, Saudi post, Ministry of Health.
• Worked with major private sectors organizations, such as FedEx, Mobily, Al Rajhi Bank and Riyadh Bank
• Involved in developing the department processes
• Responsible for multiple project management reports and dashboards for executive level managers
• Provided daily administrative and project support to various senior level managers
• Balances project workload across team to ensure efficient use of resources
Manages Special Projects to advance goals of department

• Created Communication Plan identifying stakeholders and reporting responsibilities.
• Developed team and master project plans and tracking mechanisms.
• Assisted teams in development of WBS structures and work package estimates.
• Managed integration/regression test teams preceding initiatives.
• Managed Training deployment, including system refresh strategy.
• Moderated planning, status and cutover meetings.
• Coordinated system acceptance tests following milestones and "Go-Live".
• Provided post-implementation support to users and functional managers.
• Managed projects from the initial step of receiving a client request, to the final delivery to the client
• Project support to senior project managers, senior consultants and directors
• Scheduled weekly meetings: created meeting agendas, gathered presentation materials and deliverables

• Analyzing, designing performing the QA/QC activates, thereby ensuring high quality project that conforms to the ELM's standards
• Developed Quality Management Plan with manager signoffs and clear audit trail.
• Reviewed test specifications and wrote and modified test cases in Test Track
• Performed database testing using SQL queries and validated data integrity at various levels of Enterprise Data Warehouse to ensure data consistency, durability, and atomicity
• Timely reported defects in Test Track, created defect reports, and raised risks, issues, and ambiguous test results to the team
• Actively participated in status meetings and discussion meetings with different teams to propose recommendations for an improved and efficient bug discovery system to ensure cost effective and efficient products for users
• Gathered requirements and designed Test cases, and executed them in timely manner.
• Performed different types of testing including regression, functional, Browser compatibility testing.
• Detected and reported bugs and did a complete follow up until the bug was fixed
• Created monthly defect report to keep a track of defect removal every build every cycle
• documented processes from time to time, to train new hires and other teammates
• Actively participated in QA process improvement meetings, QA hands off and Status meetings

• GAP Analysis between manual system and the web portal
• Solving queries of Customers
• Implementing Business Partners Requests
• Analysis of Web portal performance
• Implementation and Development of new features.
• Provide training and ongoing guidance to users.
• Manage team to support day-to-day operations of existing applications and related processes.
• Acted as liaison between business unit management, IT department and external consultant