باسم مجبور

Teaching the following subjects:
• Introduction to Computer.
• Windows Operating System.
• PC Applications.
• ICDL 4.0 .
• A+ .
• Computer Networks.
• Webpage Design.

•Contacting clients by phone to arrange meetings.

•Meeting with clients to gain a full understanding of their business needs.

•Review products within client companies.

•Recommend appropriate products and services.

•Coordinate with other departments to ensure the highest quality delivery of client projects.

•Effective time and territory management.

•Following up of enquiries from marketing activities.

•Maximize opportunities from incoming enquiries via face-to-face sales meetings.

•Accurately forecasts annual, quarterly and monthly revenue streams.

•Resolve customer complaints regarding sales and service.

•Sales of emerging products and multi-product sales.

•Sales Account Manager for variety of IT products such as HP, ACER, Samsung, Linksys, APC, Microsoft, Cisco, Tripplite, WD, Seagate, CA, Fujitsu Siemens, Kingston, Intel, US Robotics..

•Getting customer’s inquiries, Request for Quotations and insure that it got replied on the same day.

•Processing Purchase orders and follow up with the Logistics team on the delivery.

•Analyze customers business, their needs and requirements-with the support of the Sales Manager- and work out to fulfill it.

•Inform customers any promotions or special offers via phone and Email.

•Educate customers on the different products knowledge.

•Getting Customers issues and working with the concern people to sort it out.

•Sales Executive for variety of networking and security products such as Juniper, Extreme, Kaspersky, Laser bit, Secure Computing, Mitel, Avaya.

•Getting customer’s inquiries, Request for Quotations and insure that it got replied on the same day.

•Processing Purchase orders and follow up with the Logistics team on the delivery.

•Support resellers to close deals by meeting the end users and clarify/answer their questions/inquiry

•Analyze customers business, their needs and requirements-with the support of the Sales Manager- and work out to fulfill it.

•Inform customers any promotions or special offers via phone and Email.

•Educate customers on the different products knowledge.

•Getting Customers issues and working with the concern people to sort it out.

•Provide technical support to all Internet Services provided by ETISALAT Such as: Web hosting, domain name Registration, Email configuration, Online Learning, web security, etc.


•Support the installation and configurations of Modems/Routers of the different Internet Connections provided by ETISALAT, which are, Dial-up Connection, ISDN lines And ADSL lines (DSL, Cable, and Wireless).

•Troubleshoot the following Modems/Routers' models: Lucent cell pipe Modem/Router, Aztec Modem/Router, Web star Modem, Speed stream Modem, LINKSYS DSL/Cable Wireless gateway.