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Bassem  Farah, Siner ATM Field Operations Supervisor

Bassem Farah

Siner ATM Field Operations Supervisor·The Shared Electronic Banking Services Company - KNET

Kuwait

Diploma, Diploma in Electronic Engineering Technology

Work experience

Total years of experience: 40 years, 1 months

Siner ATM Field Operations Supervisor

January 2006 - January 2026

The Shared Electronic Banking Services Company - KNET

Al Kuwait, Kuwait Hybrid

January 2006 - January 2026

• Monitor ATM network performance and respond promptly to technical faults.
• Provide first line technical diagnosis and troubleshooting for ATM systems.
• Conduct site surveys and technical assessments for new ATM installation
• Coordinate with maintenance providers and banking partners to ensure service continuity
• Resolve technical issues related to ATM operations and system performance.
• Prepare operational reports and statistical data for management review.
• Ensure proper follow-up after installations and confirm successful deployment.
• Act as the main coordination contact with local banks for ATM operations in Kuwait

Company industry:
Banking

Manager of Computer Workshop & Customer Help Desk

January 1998 - January 2006

Yusuf Ahmad Al-Ghanim & Sons Co.

Al Kuwait, Kuwait

January 1998 - January 2006

• Managed the computer workshop and customer technical support help desk
• Provided technical consultation ad service solutions to customers.
• Handling customers problems, requests and effectively deal with customers complaints and
difficult callers.
• Analysed customer requirements and proposed appropriate IT solutions.
• Handled customer complaints and resolved complex service issues.
• Monitored call center quality by reviewing service interactions.
• Developed improvement action plans for call centre and self-service operations.
• Trained new staff and ensured operational readiness.
• Contributed to service development, technology improvement and process optimisation.

Company industry:
Automotive Dealership & Distributor

Computer Support Technical Engineer

January 1987 - January 1998

Yusuf Ahmad Al-Ghanim & Sons Co.

Al Kuwait, Kuwait

January 1987 - January 1998

• Installed and maintained enterprise network systems, servicers and workstations.
• Planned and deployed network infrastructure including cabling, hubs, and network cards.
• Supervised support engineers and coordinated technical support operations.
• Delivered technical support to customers and coordinated with professional services teams.
• Monitored application usage, system performance and service trends.

Responsible for providing the necessary Technical Support to the customers. Coordinating with the
Alghanim Professional Services Team and giving them the first level of overall support.
Participating in the development, maintenance and implementation of new policies, improving the
quality of services and deliverable of the Customer support. Monitoring and reporting on
Applications usage, trends, service and performance.

Company industry:
Automotive Dealership & Distributor

Technical Support

January 1986 - December 1986

A.M. Al-Khorafi Co.

Al Kuwait, Kuwait

January 1986 - December 1986

• Network fiber cabling design installation, termination and testing
• Operating system hardening and security implementation
• Technical documentation and reporting. Network fiber cabling design, installation, termination and testing. Operating system security hardening and system configuration. Web Server Database Server Security testing and scanning. Technical Documentation. Managed the KNET special technical projects during major national events in Kuwait.

Company industry:
IT Services

Education

- Kuwait Institute for Applied Education

January 1986

January 1986

Diploma, Diploma in Electronic Engineering Technology

Kuwait

bio medical
View attachment

High School Certificate

May 1982

May 1982

High school or equivalent, Science Section

Kuwait

Kuwait Institute for Applied Education

January 1982

January 1982

Diploma, Diploma in Electronic Engineering Technology

Kuwait

Skills

BUSINESS ACUMEN
Intermediate
BUSINESS ACUMEN
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
STORAGE MANAGEMENT
Intermediate
STORAGE MANAGEMENT
Intermediate
TECHNICAL SERVICES
Intermediate
TECHNICAL SERVICES
Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Kuwaiti Work Permit