Account Manager
Injazat Data Systems
مجموع سنوات الخبرة :25 years, 6 أشهر
• Manage a group of key Government clients and develop profitable business to meet their requirements for quality, speed and cost while meeting internal financial metrics and clients satisfaction
• Accountable for the financial performance of services and portfolios of projects exceeding AED 200 million
• Responsible for achieving and exceeding profitable growth, financial and performance targets
• Responsible for managing demand and quickly qualifying opportunities
• Plan and coordinate delivery activities to drive high quality standards with focus on revenue growth and profitability
• Accountable for client satisfaction with respect to annuity, projects delivery and outsourcing services
• Establish yearly budgets and control expenses to achieve financial goals
• Lead business negotiations for contracts and overall account leadership team which comprises of Solution Architecture, Solution and Service Delivery Management & Client Management
• Contribute to the client’s business improvement, planning and budgeting process
• Develop processes with the client in areas such as performance metrics and measure, escalation, change management and communication
• Maintain effective communication network with and between functional areas of the Injazat teams, as well as with the clients
• Coordinate team resources, resolve conflicts, and ensure propositions and plan successfully reflecting contract parameters, Injazat policy, and Injazat capabilities
• Manage P&L to meet or exceed corporate targets, with emphasis on the profit, revenue and growth
• Ensure new business improvements within the organisation, as well as within the clients IT and business divisions
• Oversaw the planning and implementation of all aspects of a large business and IT transformation program including organizing, staffing, leading the execution, and controlling program activities
• Managed the strategic implementation and execution of the Program which includes Oracle ERP Solution, complete end to end Fleet Management and Tracking solution, and Federal School Transportation Solution across the UAE
• Defined program strategies, including key benchmarks, timelines, budgets, and performance targets
• Collaborated with clients and other stakeholders to outline the program objectives, organisation structure, implementation strategy, and delivery model
• Built and put in effect a Project Management Office for the entire program
• Established standards for managing the program and projects lifecycle
• Managed the contracts and the work of the subcontractors involved in the program
•Helped establishing NGPath, an online media agency providing broad branding and online technology services in the region.
•Defined the vision and strategies for NGPath and assisted in building a specialised and highly skilled team of professionals to enable NGPath provide the market with a high quality service at a reasonable price.
•Work included: Opportunity identification and business description, market analysis, competitor assessment, marketing plan, operating plan, office setup, corporate structure, financial planning and projection, and risk management planning and controls.
•Helped conceptualise Dayfi.com (entrepreneurial initiative), a web-based C2C platform, connecting travellers with property owners to fill the gap of supply and demand of alternative accommodation in the MENA region.
•Spearheaded the initiation and setup of the business from vision, structure and operations point of view.
•Managed the initiation, architecture, design, implementation, testing and deployment phases of the project which has gone live in Feb 2012 (beta)
•Developed and implemented a business plan for UAE based engineering consulting company operating from Dubai.
•Planning work included: Opportunity identification and business description, market analysis, competitor assessment, marketing plan, operating plan, office setup, corporate structure, financial planning and projection for the next 3 - 5 years.
•Oversaw the complete planning and set up phase of the company formation and implementation.
•Spearheaded advanced technology projects within the finance division for a large government enterprise using Oracle ERP and bespoke applications and integrations.
•Defined project strategies, including key benchmarks, timelines, budgets, and performance targets. Collaborated with clients and stakeholders to outline project requirements.
•Developed project proposals, negotiated contracts, and formulated status reports. Built and led technical teams, including monitoring staff performance and implementing remediation procedures as needed.
•Interfaced with quality assurance, technical, and business personnel to drive excellence at all phases.
Projects Manager: Value Added Tax Program
•Formulated and executed the blue print of high profile Value Added Tax (VAT) solution, including successfully pursuing stakeholder approval through proposal development and presentation.
•Successfully led international team of up to 10 technical personnel in delivering outstanding project results on time and under budget.
•Cultivated lucrative and enduring partnerships with key third parties, including developing requests for proposals (RFP) for leading vendors, negotiating contracts, and achieving project sign-off.
•Optimised application performance and reliability across multiple functions, including accounting, budgeting, and online payment and refund processing.
•Earned an Appreciation Award for achieving excellent project results.
Portfolio Delivery Manager (2007-2008)
•Oversaw portfolios for diverse revenue streams and supporting systems.
•Advanced ambitious corporate performance and revenue goals through the development of innovative portfolio delivery protocols.
•Drove stakeholder loyalty through relationship building, including tailoring business strategies to the unique needs and objectives of stakeholders.
•Devised and executed solution roadmaps, including creating proposals to promote buy-in among staff, leadership, and stakeholders.
•Administered budgets and contracts. Maintained rigorous quality standards.
•Conceptualised and implemented portfolio delivery protocols across Oracle ERP and SIEBEL CRM.
•Successfully led advanced projects through all stages of the lifecycle, from concept and proposal development to contract negotiation and initiation to solution development and support.
•Galvanised business growth by tailoring service implementation and expansion strategies to the unique needs of partners and stakeholders.
•Earned Bravo Award for bringing projects to fruition on time and under budget.
Program Manager (2005-2007)
•Initiated and gained the approval for the £8m eSpresso Life Extension program which consisted of 15 projects of various scope and sizes.
•Produced comprehensive roadmap and projects plans, which included identifying resource needs, procurement strategies, analysing project scope and performance targets.
•Produced superb outcomes on time and under budget for the global delivery-based program.
•Promoted leadership excellence through ongoing project management support and development.
•Devised groundbreaking technical solutions to support and advance ambitious business growth forecasts, including optimising system infrastructure, functionality, capacity, and supportability.
•Earned Bravo Award for the successful initiation and delivery highly profitable programme.
Services Delivery & Project Manager (2004-2005)
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Project Manager/Staff Manager
•Orchestrated the development and delivery of a £2m business critical and complex backend order management and permissioning system. Defined project strategies, outlined change and risk management protocols, and supervised development teams. Led technical team in the build-out and implementation of the solution.
•Successfully delivered the solution on-time and ahead of the all other projects within a major company critical program, despite of the complex interfaces between the project’s produced system and others in the program.
Technical Team Leader/Staff Manager
•Delivered outstanding results as technical team lead for the .Net based eSpresso Account Management System development project, including supervising 5 senior software engineers in developing the front-end, business logic layers and infrastructure.
•Played instrumental role in the planning, development, and implementation of a Java based application.
Project leader/Technical Lead - Project: Video Streamed Web Advertising Panel
•Managed a team of two to design and implement an advertising management system using Java.
•Developed Windows media player / Real Player browser plug-ins.
Software Engineer
•Planned, developed, and administered applications across a range of technologies. Cultivated expertise in providing technical support within the financial services industry, including the Unit Trusts sector.
•Conceptualised, built, and implemented technological solutions to advance business objectives.
•Developed databases using SQL, Informix, Seagate Crystal Reports, Rbase, and XML.
•Planned and developed Unit Trusts real time reporting solution using Java, Perl, and Informix tools.
First Class Honour's Degree in B.Sc. Computational Mathematics