BATCHA GHANI

Maintained smooth operations by managing office workflow and administrative processes.

 Conduct market research to identify selling possibilities and evaluate customer needs
 Actively seek out new sales opportunities through cold calling, networking and social media
 Set up meetings with potential clients and listen to their requirements and concerns
 Prepare and deliver appropriate presentations on products and services, create frequent reviews and reports with sales and financial data
 Ensure the availability of stock for sales and demonstrations, participate on behalf of the company in exhibitions and conferences
 Negotiate/close deals and handle complaints or objections, collaborate with team members to achieve better results
 Gather feedback from customers or prospects and share with internal teams for business development.

 Conduct market research to identify selling possibilities and evaluate customer needs
 Actively seek out new sales opportunities through cold calling, networking and social media
 Set up meetings with potential clients and listen to their requirements and concerns
 Prepare and deliver appropriate presentations on products and services, create frequent reviews and reports with sales and financial data
 Ensure the availability of stock for sales and demonstrations, participate on behalf of the company in exhibitions and conferences
 Negotiate/close deals and handle complaints or objections, collaborate with team members to achieve better results
 Gather feedback from customers or prospects and share with internal teams for business development.

Emirates Islamic Bank - Dubai, United Arab Emirates
My main responsibilities involve the following
 Working as a Back Officer in the branch, making sure all the customer’s requested are arranged in a timely manner
 Giving the best available service to the customers in order to maintain the customer loyalty
 Ensuring all the customer requests are closed within the TAT to avoid any customer complaints
 Taking care of various customer requests as below, Issuing ATM/Debit card, Issuing Cheque book
 Maintain KYC details(i.e. CIF ), Change of company details, Change of address, Change in contact details, Maintain Standing Order,
Maintain Fix Deposit,
 Maintain Branch Daily and Monthly Synergy reports, Maintain P2P ( like Stationery and Pantry Others Branch Needs), Duplicate Bank
statement
Retail Branch Banking - Customer Service Executive My main responsibilities involve the following
 Attending customers in the front office desk
 Taking care of various customer requests as below,
 Release Letter, Police Letter, Change of address, and No Liability letter.
 Change in contact details, Duplicate Bank statement
Cash Management Operations- Support Services Officer
 Responsible for independently handling issuance of Manager cheques/Demand Drafts
 Custodian for unutilized Manager cheques/demand drafts stationery
 Ensuring error free processing and TAT met as per service level agreement
 Executing standing instructions
 Responsible for daily sundry proofing and reconciliation of sundry accounts
Cheque Clearing in ICCS
 Processing all Outward and Inward Clearing Cheques in ICCS
 Reconciliation of all Inward and Outward Clearing physical cheques
 Handling all Clearing related queries
 Maintaining Post-dated Cheques
 Batch preparation and salary transfers for various companies after verifications.
 Uploading verified batches to the core banking system
 Handling return salary payments(incorrect remittance, invalid accounts, etc)
 Maintaining a busy helpdesk for both internal and external inquiries
Dubai Bank PJSC
 Administration Assistant
 Assisting in the centre mail room operations
 Handling delivery and retrieval of mail from branches
 Handling administration purchase orders
 Central bank clearing representative
 On time delivery of clearing cheques to Operations.

 Handling the clearance and forwarding of cargo.
 Supervising logistics operations
 Supervised daily operations, including employee performance, preventive maintenance and safety.
 Salary Transfers/ Incoming Payments

Handling courier services for both domestic and international operations

 General office correspondences and filing, Handling all P.R.O functions & Telemarketing Key Contributions:
 In my Telemarketing, I brought in valuable Business to the company in terms of Recruitment.
 Familiar with P.R.O functions with the knowledge of Govt., regulations and performing tasks like
 applying and obtaining Visas, and documentations of the same
 Data entry of all information helping the company functions in minimal time.

Supervising of the following activities: Pricing, Dispatching & Receiving of goods from Branches