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بتول Alhindyani, IT Project & Service Delivery Manager

بتول Alhindyani

IT Project & Service Delivery Manager·Kuwait International Bank

الكويت

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 9 أشهر

IT Project & Service Delivery Manager

أكتوبر 2024 - حتى الآن

Kuwait International Bank

شرق، الكويت

أكتوبر 2024 - حتى الآن

the banks ensured the bank fulfilled
banks
Key responsibilities:
1. Managed end-to-end implementation of the Click to Pay solution for the bank.
2. Coordinated with Visa and internal IT/business teams for successful integration.
3. Oversaw requirement gathering, solution design validation, UAT planning, and production deployment.
4. Ensured full alignment with banking security and regulatory requirements.
5. Managed project timelines, risks, dependencies, and deliverables.
6. Conducted testing cycles, monitored transaction performance, and ensured smooth go-live.
7. Led stakeholder communication and maintained clear project plans throughout. Line Mandate
Key responsibilities: the CBK-mandated of the SWIFT line. CBK, SWIFT, ISP teams, internal IT/network departments. Reviewed CBK and instructions to plan and execute the Executed CBK-provided test cases and performed cross-bank testing as instructed. maintained risk logs, and dependencies. Led across all involved teams to ensure alignment and readiness.

مجال الشركة:
البنوك

Cloud Architect Specialist

يناير 2021 - يناير 2024

Central Agency for Information Technology

شرق، الكويت

يناير 2021 - يناير 2024

Served as a key member of Kuwaits governmental Cloud Center of Excellence (CCoE) — the national team
responsible for overseeing and governing cloud adoption across all government entities. Led the delivery of
centralized cloud Landing Zones across four major providers, establishing secure, compliant, and reusable cloud
foundations that enabled government entities to migrate faster and more safely. Through governance frameworks
and cost optimization, helped reduce unnecessary cloud spend and ensure consistent standards across the
governments cloud footprint.
• Designed cloud architectures across Azure, AWS, Huawei Cloud, and Google Cloud Platform.
• Specialized in cloud cost optimization and governance at government-wide scale.
• Rebuilt CAITs Azure environment in collaboration with Ebla and Microsoft (team leader, fully documented
with SOW).
• Built centralized Azure Landing Zone for the government with Ebla and Microsoft Azure teams (team leader,
fully documented with SOW).
• Built centralized AWS Landing Zone for the government with AWS Cloud team (team leader, fully
documented with SOW).
• Built centralized Huawei Cloud Landing Zone for the government with Huawei team (team leader, fully
documented with SOW).
• Built centralized Google Cloud Landing Zone using Terraform (IaC) with Google Cloud team (team leader,
fully documented with SOW).
• Managed Kuwait Shield — delivering 4 AWS services to governmental entities through the CCoE (team
leader, fully documented with SOW).
• Led and managed hosting of the META application on Azure Cloud.
• Experienced with AWS Disaster Recovery (DR).
Lead technical discussions and channel manager for the following vendor stacks: Cost Disaster

مجال الشركة:
خدمات تكنولوجيا المعلومات

Security Operator

يناير 2020 - يناير 2021

Central Agency of Information Technology (CAIT)

شرق، الكويت

يناير 2020 - يناير 2021

Monitored and responded to security incidents across Kuwaits national IT environment, contributing to the
protection of government infrastructure using Azure Sentinel and Microsoft 365 Security.
• Experienced with Azure Sentinel for security monitoring and incident response.
• Proficient with Microsoft 365 Security portal and related security tooling.

مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

Kuwait University

يناير 2019

يناير 2019

بكالوريوس، Computer Science

الكويت

Skills

AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
DIGITAL BANKING
Intermediate
DIGITAL BANKING
Intermediate
GOOGLE CLOUD PLATFORM GCP
Intermediate
GOOGLE CLOUD PLATFORM GCP
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

اللغات

الانجليزية

متمرّس

العربية

مبتدئ

التدريب و الشهادات

الشهادات
Huawei Cloud – HCIA
AWS Cloud Practitioner
AZ-900: Azure Fundamentals
AZ-500: Microsoft Azure Security Technologies (Certified)
Fortinet NSE4 Security v7 Training Course
CEH (Certified Ethical Hacker) Training Courses
CCNA Training Courses