MEAL Officer
OXFAM
مجموع سنوات الخبرة :7 years, 3 أشهر
• Manage the hotline desk by receiving and responding appropriately to the calls
• Coordinate with concerned programme teams in addressing issues and complaints received
• Document the complaints/feedback and the actions taken by programme teams
• Assist the MEAL Officer in updating the Programme MEAL plans, i.e., project indicator tracking matrix, by coordinating with respective programme teams.
• With the MEAL Officer, ensure that feedback desks are in place for every distribution done by respective programme teams
• Develops/improves/updates tools for data collection, analysis and processing.
- Carrying out and supervising data collection (Focus group discussions, post-distribution monitoring, surveys, observations etc.) and data entry.
• Lead on analyses of quantitative and qualitative data, drafts reports presenting the results of the analysis, and shares the findings in an appropriate format
• Provide training to partners on accountability and support them in setting up own mechanisms.
• Support MEAL and project staff in timely development and implementation of monitoring framework and tools for assigned projects,
• Oversee monitoring and evaluation activities for assigned projects,
• Monitor and report on indicators for assigned projects,
• Submit weekly internal M&E reports and highlight any concerns,
• Conduct data analysis for reports,
• Develop MEAL data collection tools, templates, and training materials,
• Coordinate with MEAL Manager to deliver MEAL trainings to staff,
• Ensure that MEAL process, systems and procedures are upholding the safety and dignity of stakeholders,
• Help manage the REACH complaints and feedback response system,
• Translate any MEAL information in Arabic to English,
• Ensure the accuracy of all data presented in reports to stakeholders including to donors, local government units, partners, community beneficiaries, among others.
• Conduct onsite distribution monitoring, post distribution monitoring and market monitoring as per the guidance provided by Monitoring and Evaluation Coordinator.
• Collect data from shops, households, communities, program beneficiaries, and other stake holders as per agreed sampling methodology, using M&E standard household tools, focus group discussions, and community questionnaires.
• Review/edit questionnaires (for completeness, correctness and consistency) to ensure the quality of the information collected prior to data entry
• Work with program in collating, analyze and compile a report on monthly basis on complaints received through the established Community Help Desks.
• Writing of field or observation reports (showing date, location, observations, recommendations, etc.).
• Train staff and Community Help Desks focal persons on Humanitarian Accountability emphasizing on setting up and running the Complaints Response Mechanism (CRM).