بيان الخان

Working as a PMO Support, directing and controlling all IT projects and providing the support for project managers.

1- Role: IT Service Management Analyst \[February 2017 - Jan 2018\]
· Supporting IT Operation Readiness activities
· Supporting ITSM Tool Procurement and Implementation
· ITSM Processes documentation and customization
· Developing the required Processes training materials and job aids
· Supporting processes training and enablement activities
2- Role: Project Management Office Practitioner \[July 2016 - March 2017\]
· Working with 10 work-streams related end to end daily work activities.
· Providing regular updates on current projects and recognize why projects are not on track and make use of the
PMO tools to get the project back heading in the right direction.
· Monitoring and controlling the Program Budget, Risk Management, Issue Management, Cost Management, and
Resources Management.
· Identify and set up Project Documentation.
· Managing Executive Weekly Progress Reports.
· Responsible for Master Project Plan.
· Responsible for Accenture Carve-Out Program Revenues Forecasting, time and expenses \[January 2017 - Present\]

IT Operations Analyst
B. Project: SADARA Infrastructure Outsourcing - Client: SADARA Chemical Company
Role: Service Desk Agent \[SEP 2014 - JUNE 2016\]
· Receiving calls and inquiries, providing support by taking remote control of their systems, troubleshooting and
resolve problems or Install/Repair/Uninstall software, raising incidents/requests in HPSM tool, updating the
work log, prioritizing and escalating complex incidents to a higher-level support personnel
· Engage Incident Management when a major incident is identified or when client requests escalation
· Create End-User Manuals of new Systems or Applications
· Keeping up to date with technical and industry developments
· Creating Guest User Accounts for Temporary Wireless Internet Access using Cisco tool
· Reset passwords, enabling and disabling user’s accounts and update users’ information using Active directory
· Providing Training for Service Desk new joiners

Software Configurator \[Engineering Department\] at YOKOGAWA Company. Dhahran, Saudi Arabia.
Projects: \[SEP 2013 - SEP 2014\]
Worked as a Project leader in TAKREER CBDC project \[TAKREER Abu Dhabi Oil refining Company\]
Role responsibilities:
· Project managing, Scheduling, Organizing, Reviewing, Generating graphics
· Evaluation of team members
· Resource loading for respective team
· Weekly progress monitoring and report
· Daily productivity monitoring and report
· Timesheet entry for team members
· Training for skill up of new operators
· Team member in Petro rabigh II project - UO2&UO3 PKG \[Saudi Aramco Company\] Generating graphics
· Team member in Wasit Lateral Lines Tie-In project \[KGP\] Generating graphics
Performance Rating Scale (2014): Exceeds expectations