Warehouse Manager
TechnoPro
Total years of experience :23 years, 1 Months
* Liaise with branch manager for all warehouse requirements.
* Manage the warehouse and oversee daily operations with compliance of company rules and regulations.
* Maximization of space utilization within warehouse premises.
* Supervise company employees and freelancers while operating on warehouse premises
* Applying health and safety procedures.
* Oversee the stock inventory through WMS (R2) and maintain computerized and paper based administrative records.
* Handle the entry of new equipment in the warehouse system database, regularly ensuring accuracy of inventory.
* Make sure the equipment is kept in good condition for operations and life of the asset is maximized by managing the stock maintenance and repairs.
* Ensure the security of the stock and warehouse.
* Keep a high degree of detail and focus on every job in order to highlight any additional items or discrepancies while handling the customer request promptly and resolve issues quickly.
* Run the drivers to ensure efficient and timely deliveries and follow up on vehicles maintenance.
* Reported to the General Manager.
* Managed an operation of 40 employees distributed on Pharmaceuticals, Fragrances, Hair Care and Personal Hygiene Products in compliance with the company’s policies and vision while adhering health and safety standards.
* Run a fleet of 20 vehicles for timely deliveries and follow up on maintenance of the fleet.
* Implemented and amend new and current procedures in order to apply enhancements on Warehouse operations for better service.
* Maintained warehouse staff by recruiting, selecting, orienting, and training
* Improved warehouse staff performance by coaching, monitoring, appraising and disciplining employees.
* Handled and resolved Customer queries in coordination with the relevant departments.
* Controlled inventory levels by conducting physical counts; reconciling with data storage system and follow up with the production manager in order to maintain stock levels
* Collaborated with the IT department to generate new reports, in order to improve the management of the operation and to issue it to Management
* Reported to General Manager.
* Set up, implement new processes for warehouse activities.
* Planned the daily activities of incoming and outgoing deliveries to the warehouse.
* Managed warehouse activities with available staff and outsourced labors for any additional operational duties.
* Handled all reporting on daily basis computerized or paper based reports.
* Communicated regularly with other company departments insuring that the warehouse is run with accordance with business objectives and needs.
* Handled customer queries and resolve issues.
* Collaborated with the IT department to develop an internal Warehouse Management System (WMS) in order to control and manage the stock.
* Connected the Customer Service department to the operation team.
* Resolved the customer queries in co-ordination with the operation team.
* Carried out the billing of the customers according to the transactions done during the month.
* Produced a weekly forecast based on available data regarding the warehouse activities in order to generate a weekly plan for an optimum resource allocation.
* Improved operational performances using the Key Performance Indicators (KPI).
* Monitored processes by audits leading to a restructure or implementation of new procedures.
* Analysed the trend of the activities and highlighting seasonal and irregular changes.
* Managed Rotas to meet staff requirements and workload
Warehouse Night Operation Duty Manager June 2003 - October 2004:
* Managing a staff of 20 employees.
* Co-operate with stores regarding urgent orders and priorities.
* Managing stores orders and requests.
* Managing the drivers to ensure the deliveries are done according to cut off times.
Warehouse Operation Support Duty Manager February 2002 - May 2003:
* Reporting to the logistics Manager.
* Managing warehouse operations.
* Carried out projects:
o Quality project for stock.
o Generating new reports to manage the warehouse operation.
Trainee Manager: November 2000 - January 2002:
* Warehouse Management system “Navision” implementation in Spinneys warehouse.
* Worked on the customization of the system, according to the warehouse operational needs.
* Completed the training for the warehouse staff.
* Being a link between the warehouse and the IT department developed my warehouse management system skills.