PROGRAM COORDINATOR
MNR TALENT AND SKILLS DEVELOPMENT INSTITUTE
مجموع سنوات الخبرة :12 years, 0 أشهر
2015, have been working with MNR as Program Coordinator, reporting to BDM.
Handling the entire operations department coordinating with each and every staff,
following with admin, accounts, marketing, counselling etc.
Major accomplishments:
* Assisting in the development of short and Long Term Plans for Programs, monitor
progress, assure adherence and evaluate Performance.
* Maintaining database which includes client’s prospects information and mailing list.
* Organizing meeting on regular basis with designated individuals or corporate
* Addressing Training Seminars to ensure client relationship and maintaining the data
Working on Corporate Products like Soft Skills Training like, Nebosh certification,
finance training such as CMA, CPA, and CIA, IELTS, CACHE Nursery Teacher Training,
etc. Managerial Skills, HR Foundation etc.
* Marketing & Developing strategies like launching Email Campaign, SMS Campaign,
Promoting various products in order to launch and start the course by means of
Advertisement in New paper, coordinating with outsource vendor to prepare and
print flyers, rollup banners, distribution of flyer
MNR TALENT AND SKILL DEVELOPMENT INSTITUTE - TRANSFERRED TO
Handling entire admin department right from taking care of stationery, daily office
requirement like printing papers, handling entire bookkeeping, data entry, secretarial
work
* Organising, arranging and coordinating meetings.
* Maintaining couriers, sorting and distributing incoming and outgoing post.
* Maintaining a clean and enjoyable working office.
* Handling petty cash, leave tracker, preparing daily reports
* Booking Air Tickets & Hotel Reservations for the Director, CEO, GM in the Company
HELIOS AND
this esteemed establishment in 2014 as an advertising consultant. We generating
leads of prospective clients and selling different publication for various directories like
abc business pages, product finder, Dubai chamber of commerce etc.
Major accomplishments:
* Generation of leads using cold calls and existing clientele.
* Set up one on one meeting and provide presentation about company portfolio and
products.
* Analyze the ongoing advertising process for the client to know the weak points.
* Strategically approach the targeted customers.
* Made changes in advertising strategies within the clientele budget.
Creating User as well as providing access to the user on banking applications.
* Monitoring certain services related to different LMP and Entitlement applications
* Provide ongoing support of approximately around 55 business applications
* Troubleshooting user issue on LMP if unable to access or getting error.
* Provisioning and DE provisioning several access related to different application.
* Troubleshooting user issue if not able to access Outlook application.
* Preparing assistance to users if their issues are not resolved, following up via email to check
if they can access application properly.
* Creating Incidents in Maximo tool and assigning to the Level 2 and following up with them
for the issue to get resolved.
* Working on ARM tickets & ARM time tracking on daily basis. Locking and unlocking of
certain process IDs.
* Working on HL&I Mailboxes if any escalations sent by users. Providing access to users for
Banking Applications
Providing Technical Support to Internal EDS Employees.
* Helping the agents in resolving the issue on the Floor whenever needed
Resolving Issues Pertaining to Pointsec-Enryption Software.
* Worked on DSC Mailbox to diagnose the issue &further providing assistance by phone
* Helped user in installing, backing up and retrieving Data through MIP
* Also Prepared Reports on the Incidents that we created and ticket that we closed
courses: . Joined this course while I was working with Mphasis and HP Company. This was additional qualification just for certification.
courses: . Joined this course while I was working with Mphasis and HP Company. This was additional qualification just for certification.
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