Technical Support Supervisor
dnata Emirates
مجموع سنوات الخبرة :20 years, 5 أشهر
Manage Service Desk: Supervised and coordinated the repair of PDA and communications (TETRA, PDA, HHT) equipment to ensure that the completion of the repair tasks in the optimum cost-effective way, and as per the agreed RTAT (repair turn- around time).
- Established and maintained SLA, Service Level Agreement (AMC, Annual Maintenance Contract) with all vendors of Tetra radios.
- Managed Procurement function of communication devices and services, act as a central hub for dnata airside Operations and for whole Emirates Group towards tetra radios, accessories including Liaise & communicate closely with P&L EK group, EG IT Stores and Suppliers to ensure procurement process.
Manage Mobility Devices database: Ensured that all repairs of equipment are accurately and timely recorded in the database and provide reports to user departments.
- Analysed service data to identify trends and collaborate with IT business technology and business improvement teams towards quick win solutions or way forward.
Manage Facility Stores: Organised stock/inventory of all communication/mobility devices accessories and spares adequate availability for smooth running of operations keeping Safety/HIRADC requirements. Submitted reports on stock availability and stock levels. Conducted routine physical stock of inventory, identifying and reconcile any discrepancies.
Project Management: Supervised and executed facilities and devices projects as planned by Communications and Projects Controller ensuring effective workflow and on-time execution.
- Manage Customer Help Desk: Provided technical support by means hotline/remote/onsite support for Installation, Troubleshooting, Upgrade, migrate of all Oracle Primavera products throughout MENA, and other CMCS branch offices.
- Liaison with Vendors and Clients including channel partners and potential customers to develop strong and trusted client relationships to research and resolve reported problems, diagnose potential issues, and provided a constant point of contact for all product feedback, ensuring to build ongoing relationships.
- Internal IT Tasks - Handled Internal IT, Technical related issues for Staff’s PCs and Server Infrastructure and Installed, Configured, Maintained CMCS Training Laptops and servers for Oracle Primavera trainings.
- Manage and monitors service desk including servicing of networking products, long range/short range cordless telephone systems, WPABX, GSM handsets up to the component level.
- Plans and monitors Monthly stock taking of related goods and tools in the tech-center.
- Management of spare parts stock inventory including procurement and maintenance. Monitor long age stock periodically.
First class with Distinction
First class with Distinction