Senior Computer Technician
PC World
Total years of experience :18 years, 5 Months
* Senior Computer Technician at PC World. 2011-Present
* Self-employed; Computer and Electronic Business. 2001-2010
* Computer Division of the Military organisation abroad/homeland including engineering and Hardware Computer.
1990s
* Diagnosis of desktop, application, networking and infrastructure issues.
* Experience of supporting a wide and varied client based trouble shooting PC's, laptops, repairs; All kinds of computer, tablets, ink jets/laser printers etc.
* Administering the IT department's policies and procedures.
* Installation and support of telecommunication equipment and CC TV security systems and monitoring.
* Maintaining a log off all problems detected and system backups. Scanning and removal of all virus and scam and malware from the system; recovery of all deleted data or rescue data from faulty hard drive.
* Providing 1st and/or 2nd line support to users utilizing highly professional interpersonal skills with excellent customer satisfaction feedback.
* Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory Management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, printer, and Firewall Configurations.
* Teaching and Training of various stakeholders including team members and in relation to all software programs under regular basis.
Qualification/Courses
Subject/Qualification Year Obtained
Computer Hardware Engineer 1988-1992
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