Tour Operator
Rayna Tours LLC
Total des années d'expérience :13 years, 11 Mois
Providing and efficient, courteous and responsive travel booking service to holidaymakers. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.
Responsibilities:
• Researching travel options & presenting the best deals in terms of the requirements.
• Ensure all bookings and reservations are processed accurately.
• Responding to all phone enquiries promptly, courteously and in friendly manner.
• Building strong relationship with clients.
• Ability to achieve branch, team sales and profitability objectives.
• Monitoring competitors activity in order to maintain the most competitive rates.
Achievements:
• Have had top sales for 7 consecutive months from September 2013 till March 2014
• Rewarded with the certificate "Outstanding performance with customers" in May 2014
Responsible for determining the needs of the customers by talking to them and showing them a range of suitable products available. Advising customers on the size, color, price and availability of the products. Helping out with telephone enquiries, unpacking newly arrived goods, checking stocks.
Responsibilities:
• Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
• Assisting customers with questions, needs and purchases
• Assisting customers with purchase decisions
• Cultivating successful relationships with retail customers
• Completing each transaction in a quick and efficient manner
• Preparing merchandise for display for display
• Achieving sales targets set by the company and Sales Manager
BA (Hons) in Business Studies - February 2009 - November 2012. Cardiff Metropolitan University