Professional Services Manager
Saudi Intelligent Solutions
مجموع سنوات الخبرة :22 years, 7 أشهر
Management of professional service technicians,
▪ Diary organisation and planning
▪ Manage day to day operational aspects of projects
▪ Identify resource and assign responsibilities
▪ Ensure project documents are complete, current and appropriately stored
▪ Work closely with technicians and customers to plan project timeline, to ensure effective and
efficient delivery
▪ Submit project status and technicians utilisation reports to management team
▪ Attend customer sites where appropriate
▪ Provide internal support for technicians and liaise with other departments where necessary
▪ Handle issue/dispute resolution
▪ Ensure clear and timely billing of projects and support Finance and collection
▪ Develop relationships across targeted accounts
▪ Manage all sales related aspects for allocated accounts
▪ Review pricing and service levels
▪ Identify new sales and marketing opportunities
2013-2017 Sales Manager
Electrolines (Elpro ME
Managing daily operations and supervise the completion of assigned tasks.
▪ Supervise the financial functions including bookkeeping, accounting, auditing, and various other
matters
▪ Ensures that financial management information system is in accordance with the prevailing laws
and auditing standards
▪ Responsible for a variety of staff functions for the organization including office services and support,
facilities management, maintenance, purchasing, and security.
▪ Monitor costs and expenses to assist in budget preparation
▪ Supporting the implementation, activities and operation of corTTex Products
▪ Follow up on working knowledge of customer needs and contract requirements, resources
required and deliverables.
▪ Supervise projects deliverables with professional services department in order to make proper
collections from clients
▪ Monitoring the whole invoicing process with customers, Ministry of Health, Ministry of Finance &
others.
▪ Preparing and maintaining project information, including Project Initiation Document, Project Plans,
tenders and final reports for submission.
, Saudi e-Health Conference 2010, SAHI,
Develops project scope, deliverables, and plan in alignment with project objectives for cortex and
CNG implementations.
▪ Coordinating and controlling project activities, scope, time schedule and conditions according to the
contract terms
▪ Manages project implementation to achieve project goals while controlling resources, risks,
conflicts, and timelines.
▪ Communicates status of each project and ensures that all issues are resolved and decisions are
made in a timely manner.
▪ Transfers any request or malfunctions coming from clients to the company
▪ Gives report directly to Project Director
▪ Performing training services to the system users in project schedule according to contract
Project management for the full implementation of "ECM" project (Phase I)
covering
HIS Implementation (New Modules and Maintenance)
Customer : King Fahad Medical City, Riyadh
Project Description: This is a Desktop Application based on
Fahad Medical City is a very big medical complex which involves 4 hospitals and 4 medical
centers. We have designed and implemented our medical and non-medical solutions (Patient File
Archive, Document Management, and Inventory Management) based on the requirements of the
client. It has been planned as 2 years to design and implement entire system. We had over 1700
end users and 125 smart users in the project.
▪ The Smart Project at King Khaled Eye Specialist Hospital has been planned as three years and
covers entire departments to keep them communicating on the same platform at once. The Project
covered more than 20 Modules and 800 end users. Besides, we have trained 80 super users in
order to help and support us during implementation and analyzing the processes of the KKESH
Internal Policies/Procedures.
▪ Description of the Project: This is a Desktop Application based on International Business Rules of
Hospital Information System (HIS). Developing, Implementing and Maintaining corTTex Desktop
Application using VB 6.0 and Oracle 10g Database.
Responsibilities:
▪ Coordinating and controlling project activities, scope, time schedule and conditions according to
the contract terms
▪ Application support for Pharmacy OP module
▪ Application support for Pharmacy inpatient module
▪ Application support for non-medical module (Stock control & material management)
▪ Application support for non-medical module (purchasing)
▪ Manages the project activities according to Project Management Methodologies, prepares the
Project Management Plan and provides its approval
▪ Coordinating and controlling the project activities according to the budget and project plan time
table and conditions
▪ Manages the project cost according to the project budget and share this information with other
members of project team.
▪ Transfers any request or malfunctions coming from clients to the company.
one month during Hajj season 1421h
▪ Managing the maintenance on IBM Point of Sales.
▪ Managing and Supervise 13 technicians
▪ Daily project status report
▪ Work performance report
▪ Support documents.
1997 - 2004 Presales, Bidding Support & General Services:
SBM - IBM / General Business Unit (GBU) - Personal Computer Division (PCD)
▪ Major responsibilities that I have occupied with SBM/IBM looking after updates related to project,
account receivable and development of marketing
▪ Controlling the delivery of products to customers
▪ Activities related to different line of business and industry.
▪ Meets with clients to support the sales managers and provide the technical consultancy
▪ Engages with sales manager to prepare the technical proposals
▪ Estimates the activities durations that contribute in solution pricing
▪ Presents the solutions to our customers
▪ Plan, report on business project and preparation of quarterly on business evolvement related to
different marketing units (GBU & PCD Dist.).
▪ Support and follow up on General Business Unit (GBU) & Personal Computer Dept. (PCD)
Manager business.
▪ Answer customer’s inquiries with regard to product, pricing and payment methods.
▪ Managing potential relationships with customers and build customers database.
▪ Prepares proposals based on customer’s requirements and specification
▪ Negotiate sales contracts, finalize agreements and ensures timely payment of receivables
▪ Reports on any price changes in the market or promotional activities conducted by competitors.
▪ Participates in Company’s promotional campaigns and special offers.
Bids & Tenders
Professional in Preparing Sealed Bids for Government Tenders and Proposals for Purchasing IBM
Machines & SW, Maintenance Agreements, and Configuration of Invoices in the System and printing
updating SBM profile & Customer Support profile and write-ups by getting inputs from the managers
and other units.
General Services:
▪ Handling all general correspondence.
▪ Support Documents.