Digital Transformation Consultant
Confidential
مجموع سنوات الخبرة :48 years, 7 أشهر
Managing business Transformation and digital transformation projects across the ITIL cycle across country.
Performing business analysis and enterprise architecture for new and existing Health Informatics systems in the region.
• Performed Organizational & Business Consultancy, Business Analysis & Architecture, and Bespoke Training Design & Organizational Development for multiple Private, Government, PPPs, NGOs, and Military entities in 6 countries. Portfolio subjected to NDAs.
• Performing System and Business Analysis for the Technology Enhanced Learning Unit, including learning management systems, medical education information management systems, curriculum management systems, and content development, as head of unit.
• Building project plans, business models, end-to-end policies and procedure in accordance with the required standardizations across the department and ad-hoc projects. Completed 40% of business structure within 10 months of work as a parallel track to Operations Management Support.
• Teaching psychology and medical practice guidelines & ethics through drama.
• Nominated by governing committee for Tech Women Award, Inspiration of The Year, for the ME region.
• Designed organizational transformation strategies in terms of client L&D, and internal department operational transformation tools & P&Ps.
• Subordinates promoted from facilitators to learning consultants within 6 months of joining
• Designed & implemented internal bespoke SharePoint app, Checkbox V.6 and OBIEE 11g, for the whole strategic partnerships team for MOHAP-UAE reporting, BI & team performance.
• Planned and implemented 8 different projects in 2 streamlines for internal automation, standardization & real time reporting (BI Design & Execution, Monetization of Existing Platform, Building Revenue Generating Business & Consultancy Models); external (Digital Transformation & Consultancy) for increasing client adoption and organizational transformation in terms of HIS & organizational behavior
• Contributed in creating a curriculum for 2 programs mentoring youth under social risk factors, using arts and sciences, respectively. Both programs applied with success in the academy and in partnership with Horreya Institute, Wadi El Nutron.
• Developed & delivered the curriculum for Walden University’s HR Management Course delivered by training centres in Upper Egypt and Cairo.
• Crafted with the team Operational structure of the academy since business model creation in 2014, throughout the implementation and transition of the project to an on-going training entity.
• Structuring and starting up with team the pediatric oncology training fellowship program with Harvard medical school, (e.g. structuring the selection process, Ops management of program).
• Youngest member to make it to management committee of the program
• Created business models, research and course content for multiple projects and courses delivered through the academy’s internal and external programs.
• Internal & External Consultancy Projects (National & International Projects).
• Strived with the team to set up the department including strategy, logistical structure, policies and procedures and project scopes (supported then managed in 5 months’ time).
• Managed & Administered the Implementation of Enterprise Knowledge Portal & training 2200 employees. Also supported technical support and admin roles for lack of resources. Kicked-off Moodle set up & utilization at the hospital and handed over to ICT Dept.
• Handled multiple internal and external projects, partnerships, affiliations and programs at different stages, from conception to transition, and sometimes after transition into operations. e.g.:
Affiliation with University of Messina, Italy
African Collaboration Initiative
57357 Health Sciences Academy.
• Started, implemented & co-managed Employee Champion Program, organizational consultancy project aiming to increase overall team performance and alleviate all existing business and org psych issues.
• Started up and finalized the full gap analysis for all existing role profiles, including career path issues, career development recommendations, role profile cataloguing for all off-shore service accounts in Vodafone International Services (Project VIS Career Path)
• Performed training to all department in business and advanced soft skills.
• Did full analysis, created structure of, and managed (PM):
• VGE Service Implementation: desk-based service implementation team for standard and value add services, extending footprint from 6 to 44 countries, 4+ M revenue Acceleration.
• Telecom Expense Management Application, a bespoke solution operated over 24 countries as expanded through the project. Mapping and improvement of solution policies & operational guidelines.
• Spend Manager Implementation: mapped all processes and connected implementation processes across footprint. Project handed to BAU as an operation.
• (Additional Role) Service Design Lead; Aug 2016 -Oct 2016
• Lead the business analysis & designed service delivery & operations support processes & documents for VGE business solutions: (SDN -vFW and VMA-V), accomplished 75% & 60% of projects, respectively.
• Started with prepaid off-shore account, promoted to subject matter expert in 4 months, supporting operations management and nesting new teams.
• Moved to Post-Paid account, as pre-paid was shut down. Won Global Hero awards (regional awards of service excellence over the MEA OpCo).
• Promoted to Tech Support Team Lead for the last 6 months during account phase off.
ILM level 7 degree is the highest available degree in the field, QCF level 4-5, only a Ph D level degree is above it in the speciality. Consulting, organizational psychology, executive and organizational coaching.
B. Sc. of Dentistry
