Sales Associate
Crystal Gallery LLC
مجموع سنوات الخبرة :5 years, 5 أشهر
Greeting customers who enter the shop.
•Be involved in stock control and management.
•Assisting shoppers to find the goods and products they are looking for.
•Being responsible for processing cash and card payments.
•Stocking shelves with merchandise.
•Answering queries from customers.
•Reporting discrepancies and problems to the supervisor.
•Giving advice and guidance on product selection to customers.
•Balancing cash registers with receipts.
•Dealing with customer refunds.
•Keeping the store tidy and clean, this includes hovering and mopping.
•Responsible dealing with customer complaints.
•Working within established guidelines, particularly with brands.
•Attaching price tags to merchandise on the shop floor.
•Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
•Receiving and storing the delivery of large amounts of stock
•Keeping up to date with special promotions and putting up displays.
Provide consultation services to address potential clients' interest.
•Consultation will mainly be by email, telephone and face-to-face meetings.
•Present and market company's products and services to current and potential clients.
•Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
•Meet a minimum of 2 prospect a day Follow up on new leads and referrals resulting from field activity.
•Identify sales prospects and contact prospects.
•Develop and maintain sales materials and current product knowledge.
•Establish and maintain current client and potential client relationships.
•Identify and resolve client concerns.
•To prepare marketing and advertising campaigns.
•To provide regular follow up on enquiries received.
•Pro-actively monitoring changes to various Immigration regulations.
•Briefing various product regulations changes to colleagues in the documentation team Assisting with the product related content and distribution of the monthly newsletter that is sent to prospects and clients Any other relevant duty as assigned by the Manager to assist with the smooth running of the Company.
•Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
•Planned and executed events and marketing programs, producing five times target number of qualified leads.
Directly reporting into the Customer Service Manager and responsible to provide an excellent service by managing properly any Client requests; Ensure the effective delivery of Help Desk function; Liaising with the Sub Contractors and external service providers at various sites to ensure the client requests are processed efficiently.
•Recorded account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Maintains financial accounts by processing customer adjustments.
•Recommends potential products or services to management by collecting customer information and analyzing customer needs.
•Prepares product or service reports by collecting and analyzing customer information.
•Contributes to team effort by accomplishing related results as needed.
•Reviewed files, records and other documents to obtain information and respond to requests.
•Matched purchase orders with invoices and recorded the necessary information
Greet customers in a timely fashion while quickly determining their needs.
•Recommended merchandise to customers based on their needs and preferences.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
•Engaged with customers in a sincere and friendly manner.
•Completed all cleaning, stocking and organizing tasks in assigned sales area.
•Prioritized helping customers over completing other routine tasks in the store.
•Built relationships with customers to increase likelihood of repeat business.
•Contributed to team success by exceeding team sales goals by 50%.
•Documented all customer inquiries and comments thoroughly and quickly.
•Responded to all customer inquiries thoroughly and professionally.
•Coordinated between billing department and customers to resolve problems.
•Greeted customers in a timely fashion, while quickly determining their needs.
•Answered customer questions about product availability and shipment times.
•Worked night and weekend shifts during holiday season, securing an increase in sales.
•Placed special merchandise orders for customers.
•Greeted customers in a timely fashion, while quickly determining their needs.
•Wrote, negotiated and finalized sales contracts.
•Wrote sales slips and sales contracts.