Technical Support Associate
IBM
Total des années d'expérience :8 years, 3 Mois
Worked on primarily accounts and application software management and access control
handling.
• Experience with handling and utilizing Active directory with over 80, 000 accounts.
• Creation and monitoring of incidences through there completion and resolution cycle.
• Categorization of the High Impact escalations and resolving them with the help of the
performance and security teams from the SAP groups and various other groups.
• Remote overtaking and assigning on the field support for the users handling accounts for
more than the limit of $150, 000 in Maximo, Filenet and various other applications.
• Earned a reputation as a talented, Result oriented resource.
• Handling the Client finance work orders of minimum limit of $150, 000 rerouting such work
orders on the basis of delegation of financial authority.
• Providing daily performance reports of the Service Desk, Data collection and Analysis to the
client
• Creation of incidences in Remedy 8.1 for access and other performance related issues.
• Designed and shared multiple guides on following process across the floor.
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Building : IBM C Block, EGL Tech Park
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