Customer advisor
Sitel
Total des années d'expérience :2 years, 0 Mois
Proceeds to the host and client authentication (or representative of the contract) respecting the charter of the customer relationship, meets the relevant fields of the record in the customer information system (qualification of the application).
Is listening to and analyzing the customer's request and responds by making the necessary consultations in the database and IS.
Where necessary (ie in case of failure of a service), transfers the call to the right person or different technical response to the client by seeking counsel from another support service to meet the customer (in accordance with the procedures climbing set by the operator)
primary mission is to acquire new customers, sell and market different products and contribute to customer loyalty