benigno cerbito

Assist end users in any IT related issues via remote setup.

assist end users in all IT related issues. serve as first point of contact of end users, diagnose, escalate and apply fix upto level 3 problems.

Responsibilities Handling end users first point of contact in all queries or issues related to IT.
& achievements .
Responsible upto level 3 escalation matrix.
Responsible for active directory management.
Responsible for door access, cctv management.
Responsible zebraDesigner programs for barcoding.
Responsible for IT devices procurement.
Responsible for basic networking issues.
led in on-site visits to conduct actual inspections of all IT devices to achieved zero
downtime.
led in escalating issues of roll-out of barracuda cloudGen access issue in failure to
enroll end-users. come up with the issue in AD synchronization.
with CloudGen Access, employees and partners can access corporate apps and
cloud workloads without creating additional attack surfaces.
Collaborate with development, network team and IT Manager to deliver innovative
solutions.
Create and maintain user support documentation.
Utilize analytical and investigative skill sets in order to debug user issues and resolve
complex problems.
Ensure all products prepared for users meet their requirements, are of highest quality, and
meet schedule.
Perform all other technical assignments as directed by the IT Manager.
Issue RFQ and review supplier quotes.
Create Purchase order upon approval of IT Manager.

engage with customers, take the detailed issue of electronic devices/units, call them for the repair cost, buy the parts needed, manage invoicing and releasing of repaired items.