Benito Hofmann

Oversaw ticketing, gate and ramp services. Instructed passengers on safety and emergency procedures andanswered all passenger inquiries. Escorted handicapped passengers from terminal to aircraft. Checked in luggage and confirmed all carry-on items met federalguidelines. Established long-term customer relationships through prompt andcourteous service. Announced flight status updates and information about gatechanges over PA system. Monitored security and maintained operational protocols. Prepared customer invoices, accepted payments and processedrefund and cancellation requests.