benjamin kariti

• Generated and converted 50+ leads monthly, achieving a 20-30% conversion rate through targeted marketing and
direct engagement.
• Increased product visibility and engagement by 40% across digital and in-person channels.
• Built and maintained relationships with 100+ clients, improving customer loyalty and repeat business.
• Delivered 15+ tailored web solutions, enhancing customer satisfaction and user experience.
• Managed the full sales cycle from prospecting to closing, consistently meeting sales targets.

• Managed end-to-end client communication and onboarding for multiple business
accounts across Kenya and the UAE
• Built and nurtured ongoing client relationships through consistent follow-up, feedback,
and performance reporting
• Served as the primary point of contact between brands and audiences across multiple
digital platforms
• Handled client inquiries, complaints, and requests with professionalism and a solution
first attitude

• Developed data-driven solutions (Sentiment Analysis & Fraud Detection) improving customer insight accuracy by 30%.
• Identified customer behaviour trends, contributing to strategies that increased retention by 15%.
• Presented actionable insights to stakeholders, improving decision-making efficiency by 25%.
• Created user-friendly documentation and demos for 10+ stakeholders, increasing solution adoption.
• Supported business and sales strategies through data-driven customer insights.

• Resolved 90%+ of customer issues within SLA timelines, improving overall customer satisfaction.
• Provided technical support to 30+ clients, ensuring seamless product usage and service continuity.
• Supported product deployment and onboarding, reducing setup time by 20%.
• Communicated technical solutions clearly, reducing repeat inquiries and improving user experience.
• Identified customer pain points and contributed to service improvements that enhanced retention and sales
opportunities.