I.T Administrator and Estimator - Optimizer
National Glass Industry
مجموع سنوات الخبرة :12 years, 0 أشهر
Primary responsibilities as an IT Administrator
• Responsible for maintaining the company's IT network, servers, communication and security systems. Responsible for investigating and diagnosing network problems, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Work includes setting up new users and managing backup, security and passwords, email accounts. Manage and maintains the company’s Time and Attendance biometric system for payroll purposes. Troubleshoot IT related problems reported by users.
Primary responsibilities as an Estimator - Optimizer
• Responsible for creating Proforma Invoice (P.I), Quotation and Job Order (J.O) of different customer inquiries using Lisec system. Do Optimization of customer glass cutting list to check for wastage and required quantity of glass panel in order for the production manager to give appropriate glass price per square meter (sqm).
• Aside from below duties as System Engineer, I also acts as Project Manager to other engineers, ensuring that projects are completed on time by coordinating various activities to different teams and liaising activity update to the upper management.
• Acts as assistant Team Leader and joins weekly internal company meeting with upper management to report group status and project updates. Also, oversee other System Engineers schedules and project assignment.
• Handles pre-sales support and product presentation for Network Solutions. This includes demonstrations/proof-of-concept of the different Network Solutions product like F5, Fortinet, Exinda, Bluecoat, etc.
• Handles product scoping for every potential client for their network and application delivery network’s needs.
• Handles implementation of the different Network solutions to client environment as well as evaluation and testing of the newest product/technology available in the market.
• Handles maintenance and after-sales support (product/system upgrades, break fixes, quarterly health checks) for the different Network Solutions.
• Acts as First Line Maintenance (FLM) and is the first line of support in assisting customer concerns, troubleshooting internet connectivity problems, give feedback regarding the status of the problem and coordinate to Second Line Maintenance (SLM) for higher escalation and trouble shooting. Includes ISP routers resetting and reconfiguration.