BEN MANSOUR NOUREDDINE

1. Streamline and re organize job descriptions & operations
2. Negotiate carriers rates and increase overall profitability
3. Responsible for day to day running Sea Air Road operations.
4. Manage 3rd party contractors constantly, ensuring service quality compliance and competitive rate levels.
5. Interface with operational project team in order to ensure safe project execution to client’s satisfaction, consistent with cost, schedule and contractual requirements.
6. Introduce SOP’s, Method Statements and Risk Assessment for each individual account/project to ensure operational accuracy.
7. Provide direction and support to the team, defining departmental manning levels as necessary.
8. Set and monitor KPI’s for all staff to access performance and growth, set targets against agreed timelines.
9. Ensure the international forwarding and domestic brokerage services are pre organized and aligned, meeting deadlines across each sector.
10. Provide multi modal freight & Logistics options for oil & Gas industry in the extremely time sensitive and challenging environment.
11. Onsite supervision of project cargo and rig moves.
12. Travel extensively to develop new foreign partnerships and maintain the current ones.
13. Employ, train, motivate and pursue optimum performance levels from all staff members.

Provide leadership, direction and motivation to the Operations Department. Plan and manage departmental operating, capital, direct/indirect labour budgets.
Define department goals and objectives and ensure communication to employees.
Develop, implement, maintain and communication all operational Standard Operating Procedures.
Responsible for all operations matters related to imports and exports from/to major gateways from Tunisia /worlwide.
Review and analyse daily and weekly operations and monitor performance and provide guidance and direction to staff to ensure attainment of key measures of performance.
Proactive manpower and job planning and matching. Effectively manage in-house transport fleet of 14 vehicles for distribution of goods across the region, allocate and monitor the work of helpers, drivers, and other warehouse staff.
Monitoring cargo pickups, cargo clearance. Organizing DSV agents worldwide import / export expeditions.
Develop and implement procedures to ensure the efficient operation and utilization of all warehouse equipment. Monitor and ensure departmental/ facility performance metrics are met in a timely and cost effective manner.
Develop and implement and direct programs to ensure the safety of all personnel, equipment, and property. Responsible for the code and conduct of the Logistics Department personnel.
Monitoring incoming consolidations for expedite delivery orders to consignees. Regulate and expedite Clearance of shipments for warehouse delivery.
Negotiate for competitive export rates for outbound shipments. Handle customer complaints and arrange for service recovery for lost business and clients.
Organize seamless and proficient trans-shipment of cargoes coming in by sea and air to respective destinations by air, sea or sea/air with minimum turn-around time.
Relationship management with service providers like - Ports and Custom to expedite business process and remove bottle necks to add value to our services.

Responsible for managing the complete Branch Operations in Tunisia of this leading company engaged in the business of Trading - TYRES / TUBES / BATTERIES by ensuring the flow of goods from in an efficient, cost effective way to meet business requirements with minimum interruptions to service. Report to the General Manager.

• Spearheaded and established the operations of the company in Tunisia and implemented systems, policies and procedures for controlling the operations of the Branch .
• Coordinated and managed all the imports / exports in and out of Tunisia for North Africa / East Africa for the company to support business operations and improve financial performance of the company.
• Financial planning management for the Branch.
• Warehousing and Distribution Management.
• Ensured on time availability of material. Maintained follow up with Head office and handled all queries and relevant complaints.
• Managed and reviewed Inventory stock levels of products. Planned for future requirements based on orders, sales forecasts.
• Conducted frequent partial physical inventory audits to verify accuracy of computer records, conducted a complete physical inventory count annually.
• Conducted negotiations with transports / freight forwarders and monitored their performance.
• Directed and coordinated activities of 20 staff engaged in managing the complete Warehousing and Distribution Management.

Responsible for planning, directing and coordinate the activities of 12 subordinates engaged in managing the Sea / Air Cargo/Sea-Air Operations Management, preparation of import / export documentation for Key Corporate Accounts for ensuring on time delivery of Shipments - import & export of cargo and to meet established objectives for providing efficient, effective services.
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• Provided leadership and direction to the multicultural team involved in sales coordination with customers (Importers, Exporters, and Freight Forwarders & Indenters), preparation of import / export status reports / weekly business reports for the Region, coordination with main liners and customer care functions reporting to the General Manager.
• Reviewed job orders to determine work priorities, monitor work performance of department personnel.
• Trained, coached and evaluated the subordinate staff performance for achieving the department /company’s objectives.
• Monitored vessel arrival with vessel agents.
• Liaised with all the departments within the organization and Ports & Customs for clearance of sea-air cargo and to provide seamless service.
• Resolved operational problem in consultation / discussion with the manager. Determine changes required in work procedures necessary to improve operations / customer service.
• Maintained follow up with customers for daily exports, transportation and coordination with Airlines for bookings and schedules.
• Negotiated and secured the most competitive Sear Freight /Airfreight rates with Airlines, consolidators, integrators, overseas agents for import shipments and destination haulage and other local charges, custom duty procedures and formalities for export shipments.
• Prepared exit/entry certificate for transhipments cargo, to obtain release / refund of standing bank guarantee amount.

Provide leadership and direction as Head Operations Manager reporting to the General Manager. Responsible for planning, directing and coordinating the activities of 10 subordinates engaged in managing the complete commercial operations of the company including - Sales, Marketing, Business Development / Finance / Human Resources / Logistics, Warehousing, and Distribution and Administration Management function of this leading company engaged in the Freight Forwarding / Logistics.Performed Daily/Weekly/ Monthly workforce forecasting to meet budgetary / volume/ customer needs. Performed budget preparation, revenue projections, and account analysis.
•Prepared, maintained, communicated all operational SOPSs.
•Planned, coordinated and managed all the import / export shipments/ custom clearances. Focal point of contact for all export / import /LCL with HQ in France
•Supervised the Warehousing, manifest, inventory. Planned and scheduled all distribution services, including, receiving, storage, and shipping, handling of returned goods, maintenance and administrative activities to ensure customer requirements are met in an efficient manner.
•Developed and oversaw job assignments and planned daily labour schedules. Developed space utilization of the warehouse & meet prescribed cost and service standards. Monitored space layout plan to ensure it continued to meet company standards.
•Created and managed programs to keep entire facility clean according to company policy
•Maintained a professional and courteous relationship with all customers and responded promptly to all requests when required. Audited operations to ensure customer service standards are being met.
•Ensured current and accurate inventory control for each account. Instituted immediate corrective action in the event of an inventory discrepancy. Developed and maintained procedures to ensure inventory is accurate.
•Recruited, trained, coached, mentored, and developed staff to achieve prescribed objectives