Sales Representative
International Ltd
Total years of experience :0 years, 0 Months
Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommending changes in products, service, and policy by evaluating results and competitive developments.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Providing historical records by maintaining records on area and customer sales.
Contributing to team effort by accomplishing related results as needed.
Answering inquiries by clarifying desired information; researching, locating, and providing information while at customer services information desk.
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Delivering cost effective service delivery to meet agreed customer airline SLA’s.
Ensuring a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in cargo operations.
Ensuring conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.
Preparing and report accurately flight details on a timely basis, to enable cost effective service delivery and revenue management.
Ensuring effective internal & external communications & reporting to facilitate planning and control.
Cargo maximization-supervising cargo loading into the aircraft to ensure any available space is utilized and communicates off loads
Monitoring cargo/courier movements within the Kenya-airways network and customer airlines as a result of any discrepancies arising during carriage
Checking trip files for discrepancy, generate miscarriage reports, initiate the world tracer and provide handling information to the claims departments.
Accurately and timely communication with all stake holders to ensure space maximization and seamless operations to meet both internal and external satisfaction.
Controlling operations within the warehouse and ramp transfers to ensure world class cargo operations.
Enforcing safe and secure practices within the warehouse to comply with all regulatory standards.
Monitoring activities in the warehouse to ensure conformance to world class operation standards.
Ensuring adherence to correct cargo handling procedures to minimize non-compliance claims.
Ensuring consistent delivery of cargo handling services in accordance with customer airline SLA’s and customer expectations.
Ensuring safety & security of cargo operations is in compliance with relevant legislative/industry requirements.
in; Financial management, Strategic management,TQM,HRM,Procurement&supply chain management and Production and operations management –Kenya Institute of Management. Aircraft Handling Course- Kenya Airways Head quarters.